Automotive Service Advisor

Greensboro Acura; Greensboro, Northern (NC, KY); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid vacation/holidays

PTO accrual

Employee discounts

Job summary

Greensboro Acura, part of Hudson Automotive Group, is seeking an Automotive Service Advisor to join our high-volume service team in Greensboro, NC. We offer a competitive commission-based pay structure with a $65k-$100k+ yearly potential for top performers and a robust benefits package.

As part of a family-owned, multi-state automotive group, you will guide customers through the service process, deliver an exceptional experience, and leverage CRM tools to manage relationships.

Qualifications

• Proven experience delivering a strong customer experience.
• Ability to successfully guide customers through the service process.
• CRM software experience is required.
• Excellent communication skills.
• High level of emotional intelligence.

Responsibilities

• Guide customers through the service process and manage expectations.
• Deliver a high-quality customer experience in the service department.
• Utilize CRM tools to track service interactions and follow-ups.
• Collaborate with the service team to ensure timely vehicle care.

Skills

Customer experience

CRM software experience

Excellent communication

Emotional intelligence

Tools

CRM Software

Job description

Job Details

Job Location: Greensboro Acura - Greensboro, NC 27407

Salary Range: $65,000.00 - $100,000.00 Commission/year

Job Shift: Open to Closing

$80k-$100k+ Yearly Earning Potential for Top Performers

Yearly Accrued PTO

Greensboro Acura, a Hudson Automotive Company, is actively seeking Automotive Service Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group, founded in 1948, is a third‑generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi‑franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Greensboro Acura and Hudson Automotive Group?

• Competitive Compensation ($65k-$100k+ Yearly Potential for Top Performers)
• Additional Manufacture Incentives/Bonuses
• Company Provided Training and Career Development
• Internal Advancement Opportunities

Flexible Work Schedule (5-day Work Week, Alternating Saturdays)

Previous Customer Service Experience Required

Previous Service/Sales Experience Preferred

Other Benefits we offer:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k with match
• Paid Vacation/Holidays
• Accrued PTO
• Employee development through training and advancement opportunities
• Employee discounts on products & services
• Balanced work schedule

Qualifications:

• Proven experience delivering a strong customer experience.
• Ability to successfully guide customers throughout the service process.
• Customer Relationship Management (CRM) Software Experience.
• Excellent communication skills.
• Strong amount of emotional intelligence.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.