Automotive Service Advisor

International Alfa Romeo; Evergreen Park (IL); On-site; USD 35,000 - 60,000; Full time

Job summary

An established automotive group is seeking a Service Advisor to join their dynamic team. This role offers the opportunity to work in a busy environment with a focus on customer satisfaction and career growth. The company values training and development, ensuring that employees can refine their skills and advance within the organization. With a supportive culture and a commitment to excellence, this position is perfect for those who are passionate about delivering exceptional service and looking for a rewarding career in the automotive industry.

Benefits

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K

Closed Sundays

Qualifications

• Strong customer service skills and a friendly demeanor.
• Ability to prioritize tasks and maintain organization.

Responsibilities

• Ensure prompt and courteous service to customers.
• Act as a liaison between technicians and customers.
• Build relationships with customers for a positive experience.

Skills

Customer Service

Communication

Organization

Problem Solving

Education

High School Diploma

Dealership Experience

Job description

SUBARU EVERGREEN PARK

Are you looking for a busy store with upward potential with a great team? Stop looking and apply to International Autostoday. We work with your schedule and we offer 40 hour work weeks for the balance you have been looking for. We believe in training so you can perfect your craft and enjoy a better life for yourself and your family. We have great traffic and are only getting busier due to our forward thinking practices from managers who were promoted from within. Upward potential and clear career paths are available with many of our managers being promoted. So come work for an automotive group that will support you on your journey towards a better life.

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

WE OFFER:

• Paid training
• Paid vacation
• Flexible work hours
• Medical, dental, and vision
• 401K
• Closed Sundays

SERVICE ADVISOR RESPONSIBILITIES:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Maintainbenchmark or better KPI's such as CSI
• Provide valuable information to the customers regarding their vehicle and how it relates to them
• Put the customer first
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

SERVICE ADVISOR REQUIREMENTS:

• Truth and honesty
• The desire to better yourself and the team
• Organized and friendly personality
• Dealership experience preferred but not needed - we will train