Automotive Service Advisor

Hireology; Dublin (OH); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability Coverage

Life Insurance

401K with company match

Flexible spending accounts

Career Growth

Community Service Opportunities

Safe Work Environment

Job summary

Mercedes-Benz of Dublin, part of Crown Automotive Group in Dublin, OH, seeks an experienced Service Advisor to engage with customers, technicians, and managers. The role offers a lucrative earnings potential and emphasizes strong customer service and dealership collaboration.

Candidates should have automotive service experience, be proficient with computers, and able to clearly communicate repair needs and cost estimates to customers.

Qualifications

• Minimum one year of experience as an automotive service advisor.
• Mercedes-Benz or luxury brand experience a plus.
• Basic knowledge of automotive repairs.
• Proficient on the computer.
• Ability to explain repairs to customers clearly.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined CSI objectives.
• Schedule service appointments and gather vehicle data.
• Greet customers and obtain vehicle information.
• Write up/enter vehicle problems clearly on repair order.
• May test drive vehicles.
• Recommend additional necessary service.
• Provide written cost estimates for labor/parts.
• Maximize product knowledge and explain completed work to customers.
• Maintain quality control processes.

Skills

Customer service

Communication

Computer proficiency

Job description

Mercedes-Benz of Dublin has an opportunity for an experienced Service Advisor!

Earning potential: $80,000–$125,000+ per year. Our top advisors earn over $150,000.

The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills are essential to be successful in this position.

Crown Automotive Group is a family-owned dealership group headquartered in St.Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio.

We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.

Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way.

The opportunities at Crown are truly limitless!

Our Benefits Include

• Competitive pay plan with earning potential of $80,000–$125,000+
• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment

Responsibilities

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor (Mercedes-Benz or luxury brand experience a plus)
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
  • May regularly involve weekend days.
• Strong attention to detail
• Successful applicants must:
  • Be able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
  • Hold a current, valid driver license and have a clean driving record
  • Be able to verify their eligibility to work in the USA

Build a rewarding new career with Crown Automotive Group!

Thank you for your interest in working at Crown!

EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.

Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace