Automotive Service Advisor

Midas IYER; Concord (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Midas is seeking an Automotive Service Advisor to manage service department activities in a retail store. This role involves leading a team, delivering exceptional customer service, and ensuring the shop operates smoothly. The ideal candidate will have automotive knowledge and strong leadership skills, with a commitment to customer satisfaction. Benefits include profit sharing and a 401(k) plan.

Benefits

Profit Sharing

401(k) Plan

Qualifications

• Minimum of 2 years of customer service experience; automotive experience preferred.
• General automotive knowledge.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Deliver exceptional customer service by consulting with customers.
• Oversee complete vehicle inspections and make recommendations.

Skills

Customer Service

Communication

Leadership

Multitasking

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are seeking automotive service advisors to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

1. Manage and direct all automotive and general service technicians in the operation of the shop, including:
2. Deliver exceptional customer service by listening and consulting with customers.
3. Follow up with customers regarding services requested, estimated completion times, etc.
4. Oversee complete vehicle inspections and make comprehensive recommendations—building computerized repair orders and sourcing parts.
5. Discuss pricing estimates with customers and promote shop service specials.
6. Lead, manage, and train team while aligning with our company's vision, purpose, core values, and employee creed.
7. Oversee technicians’ inspections, diagnosing, and repairing domestic, European, and Asian cars and light trucks.
8. Maintain inventory counts.
9. Ensure overall cleanliness and organization of the facility.
10. Perform other duties as assigned.

Qualifications

1. Minimum of 2 years of customer service experience; automotive experience preferred.
2. General automotive knowledge.
3. Excellent customer service skills.
4. Good communication skills.
5. Ability to multitask.
6. Leadership and team-building skills.
7. Flexibility to work retail hours, including weekends, evenings, and holidays.
8. Valid driver’s license.

Benefits include profit sharing and a 401(k) plan.