Experienced Automotive Service Advisor

Germain Ford of Beavercreek; Columbus (OH); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Company Holidays

Competitive Wages

Professional Development

Employee Discounts

Job summary

Germain Jaguar Land Rover Easton is seeking an experienced Automotive Service Advisor in Columbus, OH. The role focuses on delivering outstanding customer experiences by acting as the primary liaison between customers and our service team.

You will greet customers, assess vehicle needs, communicate repair options, schedule appointments, and manage repair orders while maintaining detailed documentation and promoting warranty work.

Qualifications

• Previous experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Proficient with computer systems and automotive service software.

Responsibilities

• Greet customers promptly and provide exceptional service.
• Understand vehicle needs and communicate repair recommendations.
• Schedule service appointments and manage repair orders.
• Coordinate between customers and service team for timely repairs.
• Explain service costs clearly and answer questions.
• Maintain detailed service records and customer interactions.
• Promote additional services and warranty work.

Skills

Automotive knowledge

Customer service

Communication skills

Multitasking

Computer systems proficiency

Teamwork

Tools

Automotive service software

Job description

Germain Jaguar Land Rover Easton

Experienced Automotive Service Advisor

Columbus, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will be the primary point of contact for our customers, ensuring excellent communication and smooth service experiences. You will work closely with our technicians and service department to deliver top-quality service and maintain high customer satisfaction.

Responsibilities:

• Greet customers promptly and courteously, providing exceptional customer service
• Understand customer vehicle needs and accurately communicate repair recommendations
• Schedule service appointments and manage repair orders efficiently
• Coordinate between customers and the service team to ensure timely and quality repairs
• Provide clear explanations of service costs and answer customer questions
• Maintain detailed records of services and customer interactions
• Promote additional services and warranty work

Qualifications:

• Previous experience as an Automotive Service Advisor or similar role
• Strong knowledge of automotive repair and maintenance processes
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient with computer systems and automotive service software
• Positive attitude and a focus on customer satisfaction

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.