Automotive Service Advisor

Stone Hendricks Group; Columbia (MD); On-site; USD 50,000 - 200,000; Full time

Job summary

Stone Hendricks Group is looking for a Service Advisor to join their dynamic team. This role involves managing customer experiences and sourcing parts, offering significant growth opportunities in a supportive environment. Enjoy a 4-day work week and comprehensive benefits from day one.

Benefits

Health, dental, and vision insurance

401(k) with employer contribution

Paid time off: 10 days PTO plus 3 paid holidays

Productivity-based incentives

State-of-the-art facility

Qualifications

• 2+ years as Automotive Service Advisor or similar.
• Valid driver’s license and clean driving record.
• Strong attention to detail.

Responsibilities

• Manage end-to-end customer experience.
• Create repair orders using computerized systems.
• Source and order automotive parts independently.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or GED

Tools

ALLDATA

Tekmetric

Job description

1 day ago Be among the first 25 applicants

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Executive Recruiting and Career Placement

Are you a skilled Service Advisor with a passion for cars and a commitment to exceptional customer service? An Automotive Claims Adjuster looking to expand your expertise? Or a Dealership Parts Advisor with experience sourcing and pricing parts? We’re looking for motivated professionals like you to join our dynamic, innovative team. If you're ready to grow, thrive, and make an impact, we want to hear from you!

Why Work With Us?

• State-of-the-Art Facility: Work in a clean, 5,630 sq. ft., temperature-controlled shop (with heating & A/C) equipped with cutting-edge tools and technology.
• Career Growth: Be part of a startup positioned for expansion, real opportunities for advancement.
• 4 day work week

What You’ll Do

As a Service Advisor, you’ll manage the end-to-end customer experience and ensure efficient, accurate service delivery:

• Create repair orders and detailed quotes using computerized systems.
• Source and order automotive parts independently (we don’t have a parts department).
• Offer the best repair solutions for our guests’ vehicles, ensuring the information is easy to understand and tailored to their needs.
• Consistently sell our services while maintaining honesty and integrity, ensuring customers always feel confident in their decisions.
• Foster a supportive, upbeat environment that encourages teamwork and a positive atmosphere at all times.

What We’re Offering

Compensation:

• Full-Time hourly base pay plus
• Generous tiered commission structure: Significant earning potential based on performance and results.
• Health, dental, and vision insurance: Comprehensive coverage on your first day of employment to ensure you and your family are well taken care of.
• Basic life/AD&D insurance: Peace of mind with coverage for life and accidental death and dismemberment.
• Paid time oƯ: 10 days PTO plus 3 paid holidays
• 401(k) with 3% automatic employer contribution (100% vested, no employee contribution required)
• Productivity-based incentives: Additional opportunities to earn based on individual performance, rewarding your hard work and dedication.

Requirements:

• Experienced: 2+ years as an Automotive Service Advisor or Dealership Parts Advisor (with strong skills in sourcing parts and estimating labor times), Automotive Technician, or Automotive Claims Adjuster.
• Customer-Focused: A motivated, energetic team player who excels in communication and relationship-building.
• Skilled: Proficient with automotive repair techniques, computer systems, and problem solving.
• Willing to Learn: Open to expanding knowledge and staying current with industry trends, while embracing new challenges and opportunities for growth.
• Engaged & Motivated: A proactive and dedicated individual who takes initiative, stays focused, and is passionate about contributing to a team-oriented, fast-paced environment.

Required Qualifications:

• High school diploma or GED
• Valid driver’s license and clean driving record
• Authorized to work in the U.S.
• Strong attention to detail and work ethic
• Ability to pass a background check

Preferred Qualifications:

• Active ASE certifications
• Experience with ALLDATA and Tekmetric software
• Weekend and/or evening availability

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Consulting, and Customer Service

• Industries

  Repair and Maintenance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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