Automotive Service Advisor

Martin-Automotive-Group; Cleveland Heights (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Ins.

401k

Paid Holidays

Weekly Paychecks

Top Pay for Experienced Advisor

Growth Potential

Job summary

Martin Automotive Group is looking for a Service Advisor to join our team at Toyota Cleveland Heights. The ideal candidate will have 2-3 years of experience in a dealership environment and a proven record of exceptional customer satisfaction.

Responsibilities include greeting customers, obtaining vehicle information, and preparing accurate estimates for necessary maintenance. We offer top pay for experienced advisors, growth potential, and a comprehensive benefits package including medical,

Qualifications

• 2-3 years experience in a dealership environment.
• Proven record of achieving exceptional Customer Satisfaction.
• Must have high energy level and desire for a long-term career.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare accurate cost estimates for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer service

Communication

Problem-solving

Time management

Education

High school diploma or GED

Tools

Dealertrack

Xtime

Job description

Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location! We believe our continued success and future growth is attributed to our employees.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• 2-3 years experience in a dealership environment
• Dealertrack & Xtime experience preferred but not required
• Must have high school diploma or GED
• Proven record of achieving exceptional Customer Satisfaction
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

• Top Pay for Experienced Advisor
• Growth Potential
• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks

Service Advisor, Advisor, Service Writer, Customer Service, EEO