Automotive Service Advisor

Martin Automotive Group; Cleveland Heights (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Martin Automotive Group is seeking a Service Advisor for our Toyota Cleveland Heights location. You will greet customers, collect vehicle information, and clearly communicate symptoms and needed maintenance to ensure accurate estimates and timely service.

The role emphasizes exceptional customer service, energy, and a long-term commitment to a growing organization within a dealership environment.

Qualifications

• 2-3 years experience in a dealership environment.
• Dealertrack & Xtime experience preferred but not required.
• Proven record of achieving exceptional Customer Satisfaction.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Education

High school diploma or GED

Job description

Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location! We believe our continued success and future growth is attributed to our employees.

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• 2-3 years experience in a dealership environment
• Dealertrack & Xtime experience preferred but not required
• Must have high school diploma or GED
• Proven record of achieving exceptional Customer Satisfaction
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

Benefits

• Top Pay for Experienced Advisor
• Growth Potential
• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks

Service Advisor, Advisor, Service Writer, Customer Service, EEO