Automotive Service Advisor

Midas Colorado; City of Mechanicville (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking automotive service advisors to lead their service department in a retail store. This role focuses on delivering exceptional customer service and managing a team of technicians while ensuring the shop operates smoothly. With a commitment to training and promoting from within, this position offers a unique opportunity to grow in a supportive environment. If you have a passion for the automotive industry and a knack for leadership, this is the perfect opportunity for you to thrive and make a significant impact.

Benefits

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Sundays off

Qualifications

• Minimum of 3 years of store or service manager experience required.
• General automotive knowledge essential for the role.

Responsibilities

• Manage and direct service department activities, ensuring exceptional customer service.
• Supervise up to ten employees and oversee vehicle inspections.

Skills

Customer Service

Leadership

Communication

Automotive Knowledge

Team Building

Education

High School Diploma

Automotive Certifications

Job description

Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

Wenco Industries Inc. is a family-owned business started in 1975 and continues to grow today.

Our growth is driven by the strength of our culture and deep industry expertise. We believe in hiring and maintaining pride filled and empowered employees through an industry leading culture. We utilize the best brands, have empowered employees and a unique culture, which provides the best service to our loyal customers.

Wenco Industries owns and operates 2 of the best brands in the automotive aftermarket industry- Midas Auto Service and Big O Tires. We are the premier multi-shop franchisee in the Rocky Mountain Region. Both Midas and Big O have a rich history and are some of the most recognized brands in our market space.

We offer affordable benefits, 401K, Sunday’s off and paid time off.

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Position Summary

We are looking for automotive service advisors to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.

Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed

Supervise up to ten employees

Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks

Maintain inventory counts

Overall cleanliness and organization of the facility

Other duties as assigned

Qualifications

A minimum of 3 years of store or service manager experience

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Ability to work a flexible retail schedule including weekends, evenings and holidays

Valid driver’s license

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.