Automotive Service Advisor

Midas; City of Hudson (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Midas is seeking an automotive service manager in Hudson, NY to lead and manage service department activities. The role involves supervising technicians, ensuring high-quality customer service, and maintaining shop organization. Candidates should possess leadership skills and general automotive knowledge, with a commitment to customer satisfaction.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Qualifications

• Minimum 2 years of store or service advisor experience
• General automotive knowledge
• Excellent customer service disposition
• Ability to work a flexible retail schedule including weekends

Responsibilities

• Manage and direct all automotive and general service technicians
• Deliver exceptional customer service and manage vehicle inspections
• Lead and train a team while promoting the shop's vision and values
• Oversee cleanliness and organization of the facility

Skills

Customer service

Communication

Leadership

Team building

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Responsibilities As a Midas assistant automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service advsor experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license