Automotive Service Advisor

McGrath Acura of Downtown Chicago; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid training

Paid time off

Closed Sundays

401(k) with employer match

Health and dental insurance

Holiday bonus pay

Employee and vehicle discounts

Uniforms provided

State-of-the-art facility

Positive, professional team

Job summary

McGrath Acura of Downtown Chicago is seeking a motivated, customer-focused Automotive Service Advisor to join our high-volume service department. This role offers the opportunity to work with customers, manage maintenance and repair discussions, and support a fast-paced team.

Compensation includes salary plus commission with an earning potential of $100,000+ per year, paid training, benefits, and a path to career growth within the McGrath Automotive Group.

Qualifications

• Previous automotive dealership Service Advisor experience preferred, but not required.
• Strong customer service, communication, and sales skills.
• Basic understanding of vehicle maintenance and repair.
• Comfortable using computers and dealership systems.
• Ability to multitask and stay organized in a busy service department.

Responsibilities

• Serve as the primary point of contact for service customers.
• Greet customers and discuss their vehicle’s maintenance and repair needs.
• Explain recommended services, repair options, pricing, and timelines.
• Prepare and manage repair orders throughout the service process.
• Communicate customer concerns and requests clearly to technicians.
• Keep customers updated on repair progress and any changes to recommendations, costs, or completion times.
• Present maintenance and repair recommendations in a helpful, professional manner.
• Schedule service appointments and assist with customer questions.
• Follow vehicles from service write-up through completion and delivery.
• Ensure completed work meets customer expectations.
• Resolve customer questions, concerns, or service issues professionally.
• Maintain strong knowledge of dealership services, maintenance schedules, and current promotions.
• Build lasting customer relationships that encourage repeat and referral business.

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Dealership systems

Job description

McGrath Acura of Downtown Chicago is looking for a motivated, customer-focused Automotive Service Advisor to join our high-volume service department.

This is an excellent opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and wants the opportunity to earn $100,000+ per year.

Previous dealership Service Advisor experience is preferred, but not required. We provide training for the right candidate.

Compensation & Benefits

• $100,000+ annual earning potential
• Salary + commission
• Paid training
• Paid time off
• Closed Sundays
• 401(k) with employer match
• Health and dental insurance
• Holiday bonus payEmployee and vehicle discounts
• Uniforms provided
• State-of-the-art, climate-controlled facility
• Positive, professional team environment
• Career growth opportunities

Responsibilities

• Serve as the primary point of contact for service customers
• Greet customers and discuss their vehicle’s maintenance and repair needs
• Explain recommended services, repair options, pricing, and timelines
• Prepare and manage repair orders throughout the service process
• Communicate customer concerns and requests clearly to technicians
• Keep customers updated on repair progress and any changes to recommendations, costs, or completion times
• Present maintenance and repair recommendations in a helpful, professional manner
• Schedule service appointments and assist with customer questions
• Follow vehicles from service write-up through completion and delivery
• Ensure completed work meets customer expectations
• Resolve customer questions, concerns, or service issues professionally
• Maintain strong knowledge of dealership services, maintenance schedules, and current promotions
• Build lasting customer relationships that encourage repeat and referral business

Qualifications

• Previous automotive dealership Service Advisor experience preferred, but not required
• Strong customer service, communication, and sales skills
• Basic understanding of vehicle maintenance and repair
• Comfortable using computers and dealership systems
• Ability to multitask and stay organized in a busy service department
• Strong problem-solving skills and attention to detail
• Reliable with a strong work ethic
• Positive, professional attitude and appearance
• Valid driver’s license and insurance
• High school diploma or equivalent

Grow Your Career WithMcGrath

McGrath Acura of Downtown Chicago is part of a family-owned automotive organization spanning four generations and more than 60 years serving Chicagoland.We’re committed to giving experienced technicians the resources to continue building their careers, including manufacturer training, certification opportunities, modern diagnostic resources, and opportunities for advancement within the McGrath Automotive Group.

Equal Opportunity Employer

McGrath Acura of Downtown Chicago is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.