Automotive Service Advisor

Capital Ford of Charlotte; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Automotive Service Advisor to enhance customer experiences in vehicle maintenance and repair. This role involves assessing service needs, scheduling appointments, and ensuring effective communication with the service department to guarantee timely service completion. Join a vibrant team that values professional development and fosters a family-oriented culture. You'll play a crucial role in building lasting relationships with customers while working in a supportive environment that champions excellence and innovation. If you're passionate about the automotive industry and customer service, this opportunity is perfect for you!

Benefits

Competitive Pay

Health Insurance

PTO

401(K)

Qualifications

• Experience in automotive service advising or similar customer service role preferred.
• Strong knowledge of automotive systems and components.

Responsibilities

• Conduct thorough vehicle inspections and recommend necessary repairs.
• Schedule service appointments and manage the service department's workload.
• Handle customer inquiries and complaints promptly and professionally.

Skills

Automotive Service Advising

Customer Service

Communication Skills

Knowledge of Automotive Systems

Problem Solving

Education

Experience in Automotive Service Advising

Tools

Computerized Systems for Estimating

Scheduling Software

Invoicing Applications

Job description

CAPITAL is seeking an Automotive Service Advisor to join our team. As the Service Advisor you will be the primary point of contact for customers requiring automotive maintenance and repair services. Your role will involve assessing customers' vehicle service needs, scheduling appointments, and communicating effectively with the service department to ensure timely completion of work.

Welcome to CAPITAL, a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family!

Automotive Service Advisor Compensation & Benefits:

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

Automotive Service Advisor Responsibilities:

• Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
• Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
• Schedule service appointments and manage the service department's workload efficiently
• Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
• Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
• Maintain a clean and organized work environment, adhering to safety and cleanliness standards
• Other duties assigned

Automotive Service Advisor Requirements:

• Experience in automotive service advising or a similar customer service role within the automotive industry preferred
• Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
• Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
• Valid driver's license and a clean driving record
• Must be able to pass a pre-employment background check

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.