Automotive Service Advisor

Renn Kirby Kia; Charles Town (WV); On-site; USD 40,000 - 55,000; Full time

Job summary

Renn Kirby Kia seeks a dedicated Automotive Service Advisor to enhance customer satisfaction in our busy service department. You'll serve as a liaison between customers and technicians, ensuring efficient service and clear communication. Join us for competitive pay, benefits, and a supportive work environment.

Benefits

Competitive pay and performance-based bonuses

Health, dental, and vision insurance

Paid time off and holidays

401(k) plan with company match

Ongoing training and career development

Employee discounts on vehicle services

Qualifications

• Previous experience as a Service Advisor or customer-facing role (automotive experience preferred).
• Strong knowledge of automotive systems and repair processes.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers and assess their service needs.
• Schedule service appointments and provide repair estimates.
• Communicate with technicians for timely repair completion.

Skills

Automotive knowledge

Communication skills

Organizational skills

Multitasking

Team player mindset

Tools

Service management software

Job description

About Us:
Renn Kirby Charles Town, also known as Wrench and Ride, is a trusted, customer-focused automotive dealership proudly serving the Eastern Panhandle. We’re committed to delivering exceptional service and building long-lasting relationships with our clients. Our team is growing, and we’re looking for a dynamic Automotive Service Advisor to join our busy service department.

Job Summary:
As an Automotive Service Advisor, you’ll be the bridge between our customers and our service technicians. You’ll use your automotive knowledge, strong communication skills, and commitment to customer satisfaction to ensure every vehicle is serviced efficiently and every customer leaves with confidence.

Responsibilities:

• Greet customers and assess their service needs

• Schedule service appointments and manage workflow

• Provide accurate repair estimates and explain services clearly

• Communicate with technicians to ensure timely completion of repairs

• Keep customers informed throughout the service process

• Upsell maintenance services when appropriate

• Ensure all repair orders are complete and accurate

• Deliver exceptional customer service from drop-off to pick-up

Qualifications:

• Previous experience as a Service Advisor or in a customer-facing role (automotive experience preferred)

• Strong knowledge of automotive systems and repair processes

• Excellent communication and organizational skills

• Ability to multitask in a fast-paced environment

• Positive attitude and a team player mindset

• Familiarity with service management software is a plus

• Valid driver's license and clean driving record

What We Offer:

• Competitive pay and performance-based bonuses

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) plan with company match

• Ongoing training and career development

• Friendly and supportive work environment

• Employee discounts on vehicle services, parts, and purchases

Renn Kirby Charles Town is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.