Automotive Service Advisor

Cloninger Ford of Morganton, Inc; Calvin (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Cloninger Ford of Morganton is hiring an Automotive Service Advisor to facilitate communication between customers and technicians. This full-time role requires excellent customer service skills, automotive knowledge, and the ability to manage repair orders. Join a supportive and family-owned team dedicated to employee development and customer satisfaction.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off and Holidays

Employee Vehicle Purchase Plans

Long-Term Career Growth Opportunities

Family-Owned and Operated

Supportive Team Environment

Factory Training Opportunities

Qualifications

• Previous service advisor or automotive customer service experience required.
• Strong communication, interpersonal, and sales skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and gather vehicle information.
• Coordinate with technicians for service completion.
• Create accurate repair orders and cost estimates.

Skills

Communication

Interpersonal

Sales

Automotive Knowledge

Education

High school diploma or equivalent

Tools

Reynolds and Reynolds

Job description

Automotive Service Advisor

Location: Cloninger Ford of Morganton – Morganton, NC

About Cloninger Ford of Morganton

Cloninger Ford of Morganton is a trusted, family-owned dealership committed to excellence in both customer service and employee development. We pride ourselves on maintaining a team-oriented environment where professionalism and enthusiasm are rewarded. Join our growing team and build a career where your contributions are truly valued.

Job Description

We are currently seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our dealership team. The Service Advisor acts as a liaison between customers and our service technicians, helping to identify vehicle issues, recommend maintenance or repair services, and ensure an outstanding customer experience.

Job Type & Schedule

• Job Type: Full-Time

• Schedule: Monday to Friday (with some Saturday work)

Work Requirements:

• Ability to Commute: Morganton, NC (Required)

• Work Location: In person

Responsibilities:

• Greet customers and gather vehicle information to determine service needs

• Clearly explain recommended repairs and maintenance to customers

• Create accurate and detailed repair orders and cost estimates

• Coordinate with technicians to ensure timely and accurate service completion

• Maintain communication with customers throughout the repair process

• Schedule service appointments and manage shop workflow

• Handle warranty and service contract documentation accurately

• Follow dealership procedures and manufacturer guidelines

Qualifications:

• Previous service advisor or automotive customer service experience required

• High school diploma or equivalent

• Strong communication, interpersonal, and sales skills

• Ability to manage multiple tasks in a fast-paced environment

• Basic automotive knowledge required

• Proficiency in Reynolds and Reynolds

• Valid driver’s license and clean driving record

Why Join Cloninger Ford of Morganton?

At Cloninger Ford, we believe in growing our people as much as we do our business. Our supportive work environment, paired with long-term growth opportunities and a strong sense of team, makes us a great place to grow your career.

Benefits:

• Medical, Dental, and Vision Insurance

• 401(k) Plan

• Paid Time Off and Holidays

• Employee Vehicle Purchase Plans

• Long-Term Career Growth Opportunities

• Family-Owned and Operated

• Supportive Team Environment

• Factory Training Opportunities

Equal Opportunity Employer Statement

Cloninger Ford of Morganton is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law.