Automotive Sales - Retail Counter

PYP; Durham (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Paylocity is seeking a friendly, customer-focused associate to serve walk-in customers at the Durham auto parts counter. You will handle in-person sales, process cash and card transactions using POS systems, and help customers locate exact matches with inventory software.

You will coordinate with parts pullers for on-site retrieval, maintain engaging displays, and inspect returned items for credits or warranty processing.

Qualifications

• Strong customer service background.
• Effective communication skills.
• High School or GED preferred; college coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Responsibilities

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Process cash and credit transactions using POS systems.
• Yard Coordination: Communicate with parts pullers to retrieve parts for customers who want on-site pulls.
• Merchandising & Displays: Set up and maintain physical displays of popular parts to drive impulse sales.
• Core & Returns Management: Inspect returned parts to verify condition and process credits or warranty claims.
• Assumes other duties as assigned

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Problem solving

Weekend availability

Education

High School or GED

College coursework desired

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.