Automotive Sales - Retail Counter

Pick Your Part Southeast LLC; Durham (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Pick Your Part Southeast LLC is seeking a customer-focused associate to deliver exceptional in-person service at the Durham location. You will assist walk-in customers, identify the right automotive parts using inventory software, and process sales at the front counter.

Role requires effective communication, attention to detail, and a willingness to work weekends. Prior automotive experience and a strong customer service background are preferred, with opportunities to support merchandising and

Qualifications

• Strong customer service background required.
• Effective communication is essential.
• High School diploma or GED preferred; college coursework desired.
• Prior automotive knowledge and parts experience preferred.
• 2–3 years of customer service experience preferred.

Responsibilities

• Provide immediate, high-quality service to walk-in customers at the front counter.
• Identify parts using inventory software to match customer vehicle needs.
• Process cash and credit transactions at the POS.
• Coordinate with yard staff to retrieve requested parts.
• Set up and maintain displays to drive impulse sales.
• Inspect returned parts for condition and process credits or warranties.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Problem solving

Education

High School Diploma or GED

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.