Automotive Sales Pro — Customer-Focused, Growth Opportunity

Timbrook Ford of Oakland; Cumberland (MD); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Training and professional development

Job summary

Timbrook Automotive in Cumberland, MD is seeking an Automotive Salesperson to guide customers through the vehicle purchase process from initial contact to delivery. The role emphasizes strong communication, product knowledge, and a commitment to exceptional customer experience.

The position requires customer-facing skills, the ability to work evenings and weekends, and a professional appearance. Training and benefits are provided as part of the dealership team.

Qualifications

• High school diploma or equivalent preferred.
• Previous automotive sales or related experience preferred but not required.
• Valid driver's license and acceptable driving record.
• Ability to communicate effectively with customers, co-workers, and management.
• Strong interpersonal and customer-service skills.
• Ability to work independently and in a team.
• Basic computer skills and CRM usage.
• Willing to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome customers in a professional, friendly, and courteous manner.
• Determine customer needs, preferences, and budget to assist in identifying appropriate vehicles.
• Present and demonstrate new and used vehicles, including features, options, benefits, and available equipment.
• Conduct vehicle demonstrations and test drives in accordance with company safety procedures.
• Explain vehicle features, technology, warranties, financing options, and available products accurately.
• Maintain current knowledge of vehicle models, specifications, features, pricing, incentives, and manufacturer programs.
• Respond to customer inquiries in person, by phone, email, text, and other approved communication methods.
• Follow up with prospective customers and existing customers regarding vehicle purchases, appointments, leads, and sales opportunities.
• Maintain accurate and timely customer information and sales activity in the dealership's CRM and other required systems.
• Work with management and the Finance & Insurance Department to complete the vehicle purchase process.
• Assist customers with completing required paperwork and ensure information is accurate and complete.
• Maintain knowledge of current sales promotions, incentives, inventory, and dealership policies.
• Maintain professional relationships with customers and work to develop repeat and referral business.
• Meet or exceed established individual and dealership sales goals and performance expectations.
• Meet a professional appearance and conduct while representing Timbrook Automotive.
• Keep the sales floor, customer areas, vehicle display areas, and assigned work areas clean, organized, and presentable.
• Assist with maintaining the cleanliness and presentation of vehicles, including removing trash, organizing vehicles, and ensuring vehicles are ready for customer viewing or delivery.
• Ensure vehicles are properly displayed and that keys, vehicle information, and related materials are maintained appropriately.
• Assist with vehicle inventory activities, including locating vehicles, moving vehicles as directed, and helping maintain accurate inventory information.
• Follow all dealership policies, procedures, safety requirements, and applicable federal, state, and local laws.
• Protect customer and company confidential information and maintain appropriate discretion when handling customer records and financial information.
• Attend required sales meetings, training programs, manufacturer training, and dealership meetings.
• Participate in continuing education and training to maintain product and sales knowledge.
• Work cooperatively with Sales Managers, Finance & Insurance personnel, Service, Parts, Detail, and other dealership departments.
• Perform other duties as assigned by management.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Strong work ethic

Education

High school diploma or equivalent

Tools

CRM software

Dealership software

Job description

Timbrook Automotive in Cumberland, MD is seeking an Automotive Salesperson to guide customers through the vehicle purchase process from initial contact to delivery. The role emphasizes strong communication, product knowledge, and a commitment to exceptional customer experience.

The position requires customer-facing skills, the ability to work evenings and weekends, and a professional appearance. Training and benefits are provided as part of the dealership team.