Automotive Sales Manager

Jack-Madden-Ford-Sales-Inc; Norwood (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Jack-Madden-Ford-Sales-Inc is seeking an Automotive Sales Manager with a commercial and fleet focus to lead our sales team and grow relationships with business customers. You will drive both showroom and outside sales, mentor reps, manage the pipeline, and coordinate with finance, service, and parts to deliver a smooth ownership experience for local companies.

Strong communication, CRM discipline, and a proven track record in developing people are essential in this family-owned dealership with

Qualifications

• Automotive sales management experience with a record of developing people and delivering results.
• Commercial or fleet sales experience strongly preferred; Ford experience is a plus.
• Confidence in desking deals, managing a sales pipeline, and using CRM tools to drive accountability.
• The initiative to develop business beyond showroom traffic and incoming leads.
• Strong communication, organization, follow‑through, and practical problem‑solving skills.
• A professional, customer‑first approach and a genuine interest in helping local businesses succeed.

Responsibilities

• Lead sales leadership activities: coach, develop, and hold salespeople accountable.
• Desk deals, appraise trades, support negotiations, and help close business professionally.
• Maintain CRM discipline and a structured sales process from inquiry to delivery.
• Develop new relationships through outbound prospecting and local networking.
• Grow repeat business with existing commercial accounts and adapt to evolving needs.
• Understand each customer’s budget, workload, and operating requirements.
• Guide customers toward appropriate Ford configurations and upfits.
• Build account plans around replacement cycles and future vehicle needs.
• Coordinate inventory sourcing, factory orders, upfit timelines, and deliveries.
• Work with finance, service, and parts to create a smooth purchase and ownership experience.
• Help commercial customers plan around downtime and connect them with service support.
• Track account activity, sales opportunities, and customer feedback to strengthen relationships.

Skills

Automotive sales management

Commercial/fleet sales experience

CRM proficiency

Desking & negotiations

Team leadership

Tools

CRM tools

Job description

Automotive Sales Manager – Commercial & Fleet Focus

About Us

Our Ford dealership has been family owned for over 70 years. We believe you can build a successful career in automotive retail and still have time for life outside the dealership. We’re looking for a hands‑on Sales Manager who shares that outlook and can lead our sales team while growing relationships with commercial and fleet customers.

About the Role

This is a sales management role that will require you to work with our team to help generate business in the showroom and outside the showroom as well.

The right person combines strong automotive sales management skills with a relationship‑driven approach to business development. You understand that a commercial customer may be buying one work truck today and planning a fleet replacement next year. Your job is to earn both opportunities.

Key Responsibilities

Sales Leadership

• Coach, develop, and hold salespeople accountable for prospecting, follow‑up, customer experience, and results.
• Lead sales meetings, review the pipeline, and set clear goals for sales volume, profitability, and customer retention.
• Desk deals, appraise trades with the appropriate team, support negotiations, and help close business professionally.
• Maintain consistent CRM use and a disciplined process from the first inquiry through delivery and follow‑up.

Commercial and Fleet Business Development

• Build new relationships through outbound prospecting, business visits, referrals, and local networking.
• Develop repeat business with existing commercial accounts and stay engaged as their vehicle needs change.
• Understand each customer’s business, budget, workload, towing and payload needs, and operating requirements.
• Guide customers toward appropriate Ford trucks, vans, configurations, and upfits in coordination with dealership and upfit partners.
• Build account plans around replacement cycles, business growth, and future vehicle requirements.

Customer Experience and Coordination

• Coordinate inventory sourcing, factory orders, upfit timelines, and deliveries, keeping customers informed throughout the process.
• Work closely with finance, service, and parts to create a smooth purchase and ownership experience.
• Help commercial customers plan around vehicle downtime and connect them with the right service support.
• Track account activity, sales opportunities, and customer feedback to strengthen long‑term relationships.

Qualifications

• Automotive sales management experience with a record of developing people and delivering results.
• Commercial or fleet sales experience strongly preferred; Ford experience is a plus.
• Confidence in desking deals, managing a sales pipeline, and using CRM tools to drive accountability.
• The initiative to develop business beyond showroom traffic and incoming leads.
• Strong communication, organization, follow‑through, and practical problem‑solving skills.
• A professional, customer‑first approach and a genuine interest in helping local businesses succeed.

Why Join Us?

Join a family‑owned Ford dealership with more than 70 years of history and a culture that values work‑life balance. This is an opportunity to lead a team, build a strong commercial customer base, and make a meaningful contribution to the store’s continued success.