Automotive Sales Consultant: Customer Relationships

Asbury Automotive Group; Brandon (FL); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group's Courtesy Kia location is seeking an Automotive Sales Consultant to respond to online vehicle inquiries and guide customers from initial contact through the purchase process. You will build rapport, schedule appointments, conduct test drives, and help close deals while delivering exceptional guest experiences.

The role emphasizes strong customer service, team collaboration, and the ability to maintain CRM records.

Qualifications

• Must have strong customer service and communication skills.
• Previous automotive sales or retail experience is a plus.
• Experience using a CRM database is preferred.

Responsibilities

• Respond to online vehicle inquiries by phone and email.
• Take customers on the lot through the initial buying process.
• Build rapport to create a base of referrals.
• Answer internet leads and email pricing information with details.
• Schedule and confirm appointments; conduct follow-up calls.
• Perform test drives and vehicle walk-arounds with customers.
• Guide customers through the buying process from start to finish.
• Maintain professional business attire and appearance; act as a team player.

Skills

Customer service

Sales experience

Communication

Bi-lingual

Phone/tech skills

Tools

CRM software

Job description

Asbury Automotive Group's Courtesy Kia location is seeking an Automotive Sales Consultant to respond to online vehicle inquiries and guide customers from initial contact through the purchase process. You will build rapport, schedule appointments, conduct test drives, and help close deals while delivering exceptional guest experiences.

The role emphasizes strong customer service, team collaboration, and the ability to maintain CRM records.