Automotive Sales Business Development Coordinator

Airport Rd, Hazleton, PA; Hazleton (Luzerne County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Benefit Insurance (Life,

Job summary

LeadCar Toyota Hazleton is seeking an Automotive Sales Business Development Coordinator to professionally schedule appointments and make outbound calls for the sales department, ensuring smooth flow and maximizing customer convenience.

The role emphasizes strong English/Spanish communication, customer service experience, and the ability to handle multiple software tools while following scripts and product knowledge. On-site position with comprehensive benefits and ongoing training.

Qualifications

• English/Spanish bilingual ability is highly preferred.
• Strong customer service background required.
• Sales and/or marketing experience is a plus.
• Excellent verbal and written communication skills.
• Strong organization and time management skills.
• Proficient with Outlook and Excel; able to navigate websites.
• Ability to operate multiple software programs simultaneously.

Responsibilities

• Answer incoming sales calls, schedule appointments, and collect customer/vehicle info.
• Respond to internet leads and engage in live chat for the sales department.
• Learn product knowledge and incentive programs; follow scripts.
• Identify customer needs and schedule appointments with a Salesperson to drive sales.
• Place follow-up calls within 24 hours of an appointment that did not result in a sale.
• Track appointments and report insights to management weekly.
• Conduct follow-ups for New Owner Events to boost participation.

Skills

Bilingual English/Spanish

Customer service

Phone skills

Written & verbal communication

Organizational skills

Time management

Outlook & Excel

Web navigation

Tools

Microsoft Outlook

Excel

Job description

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas.

If you are ready to take your career to the next level, we are looking for a Automotive Sales Business Development Coordinator to join our team.

To learn more about our company, please visit www.leadcar.com.

What We Offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Paid, ongoing training opportunities through the dealership and our manufacturer.

Job Summary:

The Automotive Sales Business Development Coordinator is responsible for the professional scheduling of all appointments and making outbound calls for the sales department in a manner that promotes smooth flow of appointments through the sales department by scheduling work to maximize customer convenience.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• English/Spanish bilingual ability is a highly preferred skill for the position.
• Must have a strong customer service background.
• Previous sales and/or marketing experience is a plus.
• Must have strong phone skills.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.
• Must be able to operate multiple software programs at once.
• Must be able to communicate well with others and follow directions.

Essential Duties and Responsibilities

• Answers incoming sales calls to provide information, schedule appointments and receive customer and vehicle information.
• Responds to Internet leads for the sales department.
• Engages in live chat for the sales department.
• Learns basic product knowledge and incentive programs and follows scripts provided by the company.
• Identifies the customer’s needs, provides information and addresses any concerns and schedules an appointment for the customer with a Salesperson which should ultimately result in a vehicle sale.
• Places follow-up calls within 24 hours of an appointment that did not result in a vehicle sale.
• Analyzes the overall customer experience, identifies learning opportunities and reports any concerns to management.
• Places outbound calls to potential leads based on current marketing campaigns and lease termination lists.
• Tracks set and shown appointments daily and reviews with the Service Manager and General Manager weekly.
• Places follow-up calls and e-mails for the New Owner Events to increase customer participation on an occasional basis.

Secondary Responsibilities:

• Builds and maintains strong relationships with customers and co-workers.
• Performs other duties and projects as assigned by the Sales Manager and General Manager.
• Maintains a professional appearance and manner consistent with LeadCar Toyota Hazleton's culture.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [e-mail].