Automotive Repair Authorization Pro

ManpowerGroup; Tulsa (OK); On-site; USD 35,000 - 48,000; Full time

Job summary

ManpowerGroup in Tulsa is seeking a Vehicle Repair Authorization Specialist to review repair requests from service shops and decide on the most cost-effective course of action while keeping vehicles safe. You'll compare diagnostics, determine component vs part replacement, document decisions, and collaborate with quality and operations teams.

This is an office-based role ideal for automotive professionals with strong admin and computer skills.

Qualifications

• 1+ years of automotive experience.
• Background in vehicle repair, fleet maintenance, service advising, warranty claims, parts departments, estimating, or related fields.
• Strong understanding of automotive systems and vehicle repair processes.
• Comfortable working in multiple computer applications simultaneously.
• Excellent attention to detail and decision-making skills.
• Ability to analyze information, follow policies, and document decisions accurately.
• Strong written communication and organizational skills.

Responsibilities

• Review service orders, technician notes, diagnostics, photos, and repair recommendations.
• Determine whether repairs should be completed at the component level or require full part replacement.
• Verify repair requests align with vehicle specifications, failure symptoms, mileage, and client guidelines.
• Authorize, deny, or request additional information on repair orders.
• Document decisions with clear, detailed notes for auditing and quality purposes.
• Monitor pending orders and follow up to maintain vehicle uptime and service-level expectations.
• Identify unusual repair trends, excessive part replacement requests, or potential misuse.
• Collaborate with quality, operations, and client management teams to improve repair decision processes.
• Maintain accurate records and performance metrics using multiple systems and databases.

Skills

Automotive experience

Attention to detail

Written communication

Organizational skills

Analytical thinking

Multi-system computer use

Job description

ManpowerGroup in Tulsa is seeking a Vehicle Repair Authorization Specialist to review repair requests from service shops and decide on the most cost-effective course of action while keeping vehicles safe. You'll compare diagnostics, determine component vs part replacement, document decisions, and collaborate with quality and operations teams.

This is an office-based role ideal for automotive professionals with strong admin and computer skills.