Automotive Reconditioning Service Manager

McGonigal Cadillac; Kokomo (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic automotive group as a Reconditioning Service Manager, where you will lead a dedicated team in ensuring high-quality vehicle reconditioning. This role emphasizes effective communication, performance management, and customer satisfaction, all within a supportive and family-oriented work environment. With competitive pay and benefits, you will have the opportunity to grow your career while making a meaningful impact in the community. If you're passionate about automotive service and leadership, this position offers the perfect platform for your talents.

Benefits

Competitive wages

Paid training programs

Health, Dental, Vision benefits

401k with company match

Paid time off after 90 days

Employee Purchase Program

Employee Service and Parts Discount Program

Opportunities for career advancement

Qualifications

• 2+ years of service management experience in an automotive dealership.
• Strong work ethic and ability to work in a fast-paced environment.

Responsibilities

• Oversee all aspects of the Reconditioning Center, including workflow and quality assurance.
• Manage team performance, hiring, training, and conflict resolution.

Skills

Service Management

Leadership Skills

Customer Service

Performance Management

Education

High School Diploma

Automotive Management Certification

Job description

Reconditioning Service Manager

Chariot Automotive Group, one of North Central Indiana’s fastest growing automotive groups, is seeking an experienced Reconditioning Service Manager to join our team in the Central Indiana area.

At Chariot Automotive, we believe employees are key to our success. We have built a legacy based on our value statements, and our employees have helped us become a familiar face in our communities through involvement in community events and providing trusted sales and service. We value our team and treat our employees like family.

We offer a fun working environment, competitive pay and benefits, and opportunities for career growth and advancement.

The Reconditioning Service Manager is responsible for overseeing all aspects of the Reconditioning Center, including workflow, performance management, quality assurance, and meeting our standards for vehicles purchased at auction or traded in, ensuring they are ready for retail sale.

Job Responsibilities:

• Ensure the dealership maintains a sufficient supply of high-quality vehicles to meet sales demand.
• Evaluate team performance, provide feedback, and review performance statistics regularly.
• Hire, train, manage, and retain service team members, including advisors and technicians.
• Communicate effectively and resolve conflicts with customers, employees, and co-workers.
• Meet financial objectives by estimating requirements, preparing budgets, scheduling expenditures, analyzing variances, and implementing corrective actions.
• Manage factory standards for warranty claims.
• Maintain high CSI ratings by promptly and appropriately handling customer complaints.
• Implement a customer follow-up system to encourage repeat and referral business.
• Set department goals, monitor progress, analyze results, and implement improvements.
• Manage shop productivity, labor hours, costs of sale, and operating expenses to ensure profitability.

Qualifications:

• At least two years of service management experience in an automotive dealership.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Proven leadership skills with successful automotive retail management experience.
• Excellent communication and leadership skills.
• Valid, clean Indiana driver’s license.
• Ability to work extended hours and Saturdays.
• Focus on providing excellent customer service.

Dealership Benefits:

• Competitive wages
• Paid training programs
• Health, Dental, Vision, and additional benefits
• 401k with company match
• Paid time off after 90 days
• Employee Purchase Program
• Employee Service and Parts Discount Program
• Professional working environment
• Opportunities for career advancement

Apply today to join the Chariot Automotive Group team!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER