Automotive Receptionist - Mercedes Sudbury

Asbury; Sudbury (MA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Medical, dental, vision, and insurance

401(k) with company match

Career development

Employee discounts

Referral bonus

Job summary

Asbury is seeking an Automotive Receptionist to be the friendly first impression of our dealership. You will warmly welcome guests, handle high-volume calls, and smoothly direct visitors to the appropriate teams, ensuring a polished, professional experience from arrival to departure.

The ideal candidate excels in a fast-paced, guest-centric environment, maintaining composure and organization while handling multiple tasks.

Qualifications

• Excellent communication and guest service skills.
• Professional presence and polished demeanor.
• Able to multitask and remain composed in a high-energy dealership environment.
• Flexible approach to responsibilities and willingness to support multiple areas of the operation.
• Must pass pre-employment screening.

Responsibilities

• Welcome and assist all walk-in guests with professionalism, warmth, and urgency.
• Manage a high volume of inbound phone calls and direct guests efficiently to the appropriate department or team member.
• Assess guest needs quickly and ensure a seamless transition to sales, service, or management teams.
• Provide accurate information, take detailed messages, and ensure timely communication.
• Support administrative and clerical duties that contribute to daily operational excellence.
• Maintain the front reception area as a polished reflection of our flagship facility.
• Adapt to evolving business needs and support additional responsibilities as assigned by management.

Skills

Communication

Guest service

Multitasking

Outlook proficiency

Bilingual

Tools

Microsoft Outlook

Job description

Automotive Receptionist
$20.00 - $22.00 per Hour + Weekly Pay + Comprehensive Benefits

(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.)

As part of our mission to be the most guest-centric automotive retailer, the Receptionist serves as the first impression of our brand and is a critical part of the guest experience. This role is far more than a traditional front desk position. You will be the face and often the voice of the dealership, setting the tone for every interaction and ensuring each guest receives a polished, professional, and welcoming experience from the moment they arrive or call.

We are seeking an individual who thrives in a fast-paced, high-volume environment and takes pride in representing a premier dealership. The ideal candidate is professional, adaptable, highly organized, and comfortable balancing multiple responsibilities while maintaining exceptional service standards.

Key Responsibilities

• Welcome and assist all walk-in guests with professionalism, warmth, and urgency
• Manage a high volume of inbound phone calls and direct guests efficiently to the appropriate department or team member
• Assess guest needs quickly and ensure a seamless transition to sales, service, or management teams
• Provide accurate information, take detailed messages, and ensure timely communication
• Support administrative and clerical duties that contribute to daily operational excellence
• Maintain the front reception area as a polished reflection of our flagship facility
• Adapt to evolving business needs and support additional responsibilities as assigned by management

What We’re Looking For

• Exceptional communication and guest service skills
• Professional presence and polished demeanor
• Ability to multitask and remain composed in a high-energy dealership environment
• Flexible approach to responsibilities and willingness to support multiple areas of the operation
• Strong computer and phone proficiency, including Microsoft Outlook
• Sense of urgency, attention to detail, and commitment to guest satisfaction
• Bilingual or multilingual abilities are a plus
• Flexible schedule, including late shifts
• Must be at least 18 years old
• Must pass pre-employment screening

Compensation & Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Medical, dental, vision, and supplemental insurance
• 401(k) with company match
• Career development and advancement opportunities within a premier automotive organization
• Employee discounts and referral bonus opportunities