Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Morrison (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

O'Reilly Auto Parts in Morrison, TN is seeking a Parts Specialist who delivers high levels of service to retail and installer customers and supports store management. The role requires friendly customer interaction and accurate assistance with product selection and pricing.

You will greet customers, answer phones, process transactions, handle returns, and help maintain stock and planograms. Bilingual candidates are encouraged to apply; ASE certification is a plus.

Qualifications

• Ability to quickly match alphanumeric sequences
• Provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise
• Assist managers and installers with professional customers as needed
• Handle cash, checks, credit card transactions, and safe cash drawer
• Process exchanges and returns per policy
• Answer store phone calls, lookup parts, quote prices, and promote low-price guarantee
• Maintain stock areas, update planograms, and support daily operations

Skills

Alphanumeric sequence matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts in Morrison, TN is seeking a Parts Specialist who delivers high levels of service to retail and installer customers and supports store management. The role requires friendly customer interaction and accurate assistance with product selection and pricing.

You will greet customers, answer phones, process transactions, handle returns, and help maintain stock and planograms. Bilingual candidates are encouraged to apply; ASE certification is a plus.