Automotive Parts Specialist & Customer Service Pro

O'Reilly Auto Parts; Bozeman (MT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health/Dental/Vision

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts in Bozeman, MT, is seeking a retail associate dedicated to helping customers select parts and delivering friendly service. You will greet customers, answer questions, and assist with merchandise recommendations, pricing lookups, and returns.

Training is provided, with opportunities to grow and learn core store programs. Role requires multitasking across phone and in-store tasks, handling cash and card transactions, and following safety and policy guidelines.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Follow and promote all company customer service programs.
• Greet customers promptly and assist in merchandise selection.
• Assist professional customers as needed.
• Complete required training relevant to position.
• Answer store calls per policy, lookup parts and quote prices.
• Maintain and secure cash drawer and process payments.
• Process exchanges/returns per policy.
• Address and resolve customer complaints.
• Assist with image maker and planogram updates, stocking and cleaning.
• Perform daily operational tasks and stock counts.
• Operate store test equipment after training.
• Provide in-store services (e.g., wipers, batteries) where legal.
• Occasionally drive delivery vehicle when needed.

Skills

Ability to quickly match alphanumeric

Outstanding customer service

Multitasking in store and phone

Education

ASE certification

Job description

O’Reilly Auto Parts in Bozeman, MT, is seeking a retail associate dedicated to helping customers select parts and delivering friendly service. You will greet customers, answer questions, and assist with merchandise recommendations, pricing lookups, and returns.

Training is provided, with opportunities to grow and learn core store programs. Role requires multitasking across phone and in-store tasks, handling cash and card transactions, and following safety and policy guidelines.