Automotive Parts Specialist — Customer Solutions

NAPA; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

NAPA in Cincinnati is seeking an enthusiastic Retail Counter Sales associate to assist customers with automotive parts needs, leveraging product knowledge to drive loyal, repeat business.

You will greet customers, identify parts, process transactions on POS systems, and coordinate with inventory and wholesale teams to ensure accurate orders and timely deliveries in a fast-paced store environment.

Qualifications

• High School Diploma or GED required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory, and catalog tools to fulfill orders and support deliveries.
• Maintain a clean, safe, and welcoming store environment and assist with general tasks.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Teamwork

Education

High School Diploma

Tools

POS systems

Inventory software

Catalog tools

Job description

NAPA in Cincinnati is seeking an enthusiastic Retail Counter Sales associate to assist customers with automotive parts needs, leveraging product knowledge to drive loyal, repeat business.

You will greet customers, identify parts, process transactions on POS systems, and coordinate with inventory and wholesale teams to ensure accurate orders and timely deliveries in a fast-paced store environment.