Automotive Parts Specialist ~ Cadillac

Auto-Wares; Cadillac (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Performance-based bonuses

Paid time off

Comprehensive benefits

Employee discounts

Education support

401k with company match

Job summary

Auto-Wares Group of Companies is seeking a Full-Time Automotive Parts Specialist in Michigan. You will answer calls, assist customers with parts selection, and finalize phone sales, leveraging a strong product knowledge base.

The role requires at least 3 years of aftermarket parts experience, a valid driver's license, and the ability to lift up to 50 pounds. Base pay plus commissions, with competitive benefits and growth opportunities.

Qualifications

• Minimum 3 years of aftermarket parts experience.
• Customer-focused with strong communication skills.
• Must be at least 18 years old; valid driver’s license.

Responsibilities

• Answer calls and provide customer-focused assistance for auto parts.
• Identify correct parts and finalize sales over the phone.
• Process orders, returns, and inquiries accurately in systems.
• Maintain up-to-date product knowledge and support daily call-center operations.

Skills

Customer service

Communication

Phone sales

Multitasking

Job description

Drive your future at Auto-Wares Group of Companies as a Full Time Automotive Parts Specialist!Join our team as a Full-Time Automotive Parts Specialist! We are looking for a dependable, customer-focused individual eager to grow in a fast-paced environment for our Big Rapids area in MIThis position offers hands-on experience, professional growth opportunities, and a chance to contribute to our mission of delivering top-notch service every day. This position requires min 3 years of aftermarket parts experience ,answering calls and billing invoices.This position is base pay plus commission on sales.* Areas covered Cadillac,Houghton lake,Lake CityKey ResponsibilitiesServe as the voice of our company by creating positive experiences with every phone call.Provide efficient, accurate, and customer-focused assistance for all incoming calls.Support customers by identifying the correct automotive parts, offering product options, and finalizing sales over the phone.Develop a strong understanding of the parts, services, and solutions we provide.Uphold our Never Say No values by offering all available product options and solutions.Process orders, returns, and inquiries accurately within our systems.Collaborate with team members to ensure smooth daily call center operations.Maintain professionalism, accuracy, and a high level of product knowledge in every interaction.The PerksCompetitive Pay with opportunities for performance-based bonuses.Paid Time Off and Paid Holidays.Comprehensive Benefits including health, dental, vision, employee assistance programs, and 401k with company match.Employee Discounts on a wide range of products and services such as cell phone plans, hotel stays, and more.Education Support including tuition reimbursement, scholarship opportunities, and tuition discounts through our partnership with Northwood University.Who We AreAuto-Wares Group of Companies operates across Michigan, Illinois, Indiana, Ohio, Wisconsin, and Kentucky.Founded in 1976 in Grand Rapids, MI, we have grown into a leading distribution network specializing in extensive inventory, product expertise, and full-service programs.We proudly support 500+ Auto Parts Stores, 700+ Certified Service Centers, and 36,000+ wholesale accounts throughout the Midwest.We put people at the heart of everything we do-customers, vendors, and employees are all part of our extended family.ScheduleFull time, M-F 730am -5 with Saturday rotation.Job Requirements:Previous 3 years experience in automotive field.Customer focused with strong communication skills.Must be at least 18 years of AgeValid Driver’s LicenseNo major violationsNo more than two moving violations in the past 3 years if over 25 years of age, in the past 5 years if under 25 years of ageNo more than one at-fault accidentMust be able to comply with all physical requirements of position including a pre-employment physical and drug test.Able to lift and Carry up to 50 Pounds with Both Arms.