Automotive Parts Specialist — Bilingual Customer Expert

O'Reilly Auto Enterprises, LLC; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision insurance

Flexible Spending Account (FSA)

Health/Wellbeing programs

Tuition assistance & career growth

Job summary

O'Reilly Auto Parts in Dallas seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management, greet customers, assist with merchandise selection, and handle transactions while promoting company programs.

Responsibilities include assisting professional customers, processing exchanges/returns, resolving complaints, and aiding daily operations such as stocking and image updates. Bilingual skills are encouraged.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Process cash, checks and credit card transactions; maintain the cash drawer securely.
• Handle exchanges and returns per policies; address customer complaints politely.
• Support daily operations: stocking, planogram updates, and merchandising tasks.
• Occasionally drive a delivery vehicle when needed.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Phone & in-store service

Job description

O'Reilly Auto Parts in Dallas seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management, greet customers, assist with merchandise selection, and handle transactions while promoting company programs.

Responsibilities include assisting professional customers, processing exchanges/returns, resolving complaints, and aiding daily operations such as stocking and image updates. Bilingual skills are encouraged.