Automotive Parts Pro: Expert DIY Support & Service

Advance Auto Parts Inc.; Trussville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to support advanced DIY sales, assist customers in person and by phone, and perform DIY services such as battery installation and wiper installs.

The role requires strong knowledge of automotive systems, parts catalogs, and store systems, with responsibilities including inventory accuracy and maintaining a high standard of customer service. Candidates should have 3–5 years of automotive parts experience, be able to read and interpret

Qualifications

• Excellent customer service and store appearance standards.
• Ability to locate and stock parts.
• Experience using store systems and diagnostic equipment.
• Reading and interpreting safety rules and parts catalogs.
• Proficient in basic math and Microsoft Excel.
• Able to work days, evenings, and weekends.

Responsibilities

• Facilitate selling experience for DIY customers via in-person visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services like battery installation and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties (opening/closing, safety) when needed.
• Assist in store inventory processes (truck put away, cycle counts) and cleanliness.

Skills

Customer service

Sales

Safety knowledge

Parts lookup systems

POS systems

Microsoft Word

Microsoft Excel

Store operations

Education

Driver's license

ASE certification preferred

Tools

Store systems

Parts lookup systems

POS systems

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro to support advanced DIY sales, assist customers in person and by phone, and perform DIY services such as battery installation and wiper installs.

The role requires strong knowledge of automotive systems, parts catalogs, and store systems, with responsibilities including inventory accuracy and maintaining a high standard of customer service. Candidates should have 3–5 years of automotive parts experience, be able to read and interpret