Automotive Parts Pro: Expert DIY Support & Sales

Advance Auto Parts; Oxford (MS); On-site; USD 18,000 - 25,000; Full time

Job summary

Advance Auto Parts in Oxford, MS is seeking a Retail Parts Pro to provide expert support for customers in-store and over the phone. You will leverage knowledge of automotive parts, diagnose basic issues, and perform DIY services such as battery installs and wiper replacements.

The role requires strong customer service, inventory prowess, and the ability to use store systems to locate parts and process transactions.

Qualifications

• 3–5 years of automotive parts experience.
• Strong knowledge of store inventory and maintenance processes.
• Ability to read and interpret safety rules and manuals.
• Read parts catalogs and perform basic math accurately.
• Fluency in English; Spanish a plus.

Responsibilities

• Facilitate selling experience for DIY customers in-store and by phone.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Maintain high standards of customer service and store appearance.
• Assist in inventory processes and store cleanliness.

Skills

Customer service

Sales skills

Communication

Safety knowledge

Inventory management

English language

Education

Valid driver’s license

ASE Certification preferred

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup system

Diagnostic equipment

Job description

Advance Auto Parts in Oxford, MS is seeking a Retail Parts Pro to provide expert support for customers in-store and over the phone. You will leverage knowledge of automotive parts, diagnose basic issues, and perform DIY services such as battery installs and wiper replacements.

The role requires strong customer service, inventory prowess, and the ability to use store systems to locate parts and process transactions.