Automotive Parts Pro: Expert DIY Support

Advance Auto Parts; King of Prussia (PA); On-site; USD 34,000 - 52,000; Full time

Job summary

Advance Auto Parts in King of Prussia, PA is seeking a Retail Parts Pro to support advanced DIY customers with expert product knowledge, store systems, and part identification. You will assist customers in-store and by phone, help with parts sourcing, and maintain store appearance.

The role requires 3-5 years of automotive parts experience, valid driver's license, and ability to work days, evenings and weekends. Proficiency in Word/Excel and strong English communication are preferred.

Qualifications

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Skills

Automotive systems

English communication

Microsoft Office

Inventory systems

Customer service

Problem solving

Education

Driver's license

Tools

Word

Excel

Job description

Advance Auto Parts in King of Prussia, PA is seeking a Retail Parts Pro to support advanced DIY customers with expert product knowledge, store systems, and part identification. You will assist customers in-store and by phone, help with parts sourcing, and maintain store appearance.

The role requires 3-5 years of automotive parts experience, valid driver's license, and ability to work days, evenings and weekends. Proficiency in Word/Excel and strong English communication are preferred.