Automotive Parts Pro: Expert DIY Service & Sales

Advance Auto Parts Inc.; Norfolk (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro to provide expert parts knowledge and advanced DIY services to customers. The role emphasizes selling skills, part sourcing, and strong familiarity with store inventory and systems.

The candidate will handle battery installations, wiper services, and other DIY tasks while maintaining high standards of customer service and store appearance. A valid driver’s license and 3–5 years of parts experience are preferred.

Qualifications

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfilling customer transactions
• Must have a valid driver’s license
• ASE Certification preferred, but not required
• English communication essential; Spanish a plus

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, cycle counts, back stock
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs

Skills

Friendly communication

Locate and stock parts

Safety knowledge

Inventory systems

Parts knowledge

POS systems

DIY diagnostic equipment

Source and sourcing

DIY selling skills

Advanced product recommendations

Education

ASE Certification (preferred)

Tools

POS systems

Parts lookup systems

Microsoft Word

Microsoft Excel

Diagnostic equipment

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro to provide expert parts knowledge and advanced DIY services to customers. The role emphasizes selling skills, part sourcing, and strong familiarity with store inventory and systems.

The candidate will handle battery installations, wiper services, and other DIY tasks while maintaining high standards of customer service and store appearance. A valid driver’s license and 3–5 years of parts experience are preferred.