Automotive Parts Counterperson

Hireology; Shallotte (NC); On-site; USD 1 - 2; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Employee discounts

Training and development opportunities

Career growth within a large group

Supportive team environment

Job summary

Capital Automotive Group is seeking a dependable Parts Counterperson to join our team in North Carolina. You’ll help technicians and customers identify parts, provide pricing and delivery information, and process orders in a fast-paced dealership environment.

Strong customer service and clear communication are essential, along with basic computer skills and a willingness to learn dealership systems. Equal opportunity employer and team-focused culture are emphasized.

Qualifications

• Previous automotive parts experience preferred.
• Dealership experience is a plus.
• Strong customer service and communication skills.

Responsibilities

• Assist technicians, service advisors, wholesale customers, and retail customers with parts needs.
• Look up and identify the correct parts using dealership systems and catalogs.
• Provide accurate pricing, availability, and estimated delivery information.
• Process parts orders, invoices, returns, and special orders.
• Maintain organized and accurate parts inventory.
• Receive, stock, and properly label incoming parts as needed.
• Communicate clearly with customers and teammates regarding order status and availability.
• Build strong relationships with internal departments and outside customers.
• Help keep the Parts Department organized, efficient, and moving throughout the day.
• Support the Parts Manager and team wherever needed

Skills

Automotive parts experience

Customer service

Communication

Tools

Dealership systems

Job description

Know Parts. Help People. Keep the Shop Moving.

Capital Automotive Group is looking for a dependable, customer-focusedParts Counterperson to join our team.

This role is at the heart of the dealership’s day-to-day operation. You’ll work closely with technicians, service advisors, customers, and fellow teammates to make sure the right parts get to the right place — accurately, efficiently, and with great service along the way.

If you know automotive parts, enjoy helping people, and thrive in a busy dealership environment, we’d love to meet you.

What You’ll Be Doing:

• Assist technicians, service advisors, wholesale customers, and retail customers with parts needs
• Look up and identify the correct parts using dealership systems and catalogs
• Provide accurate pricing, availability, and estimated delivery information
• Process parts orders, invoices, returns, and special orders
• Maintain organized and accurate parts inventory
• Receive, stock, and properly label incoming parts as needed
• Communicate clearly with customers and teammates regarding order status and availability
• Build strong relationships with internal departments and outside customers
• Help keep the Parts Department organized, efficient, and moving throughout the day
• Support the Parts Manager and team wherever needed

What We’re Looking For:

• Previous automotive parts experience preferred
• Dealership experience is a plus
• Strong customer service and communication skills
• Comfortable working in a fast-paced environment and managing multiple priorities
• Detail-oriented with a strong focus on accuracy
• Basic computer skills and ability to learn dealership systems
• Dependable, organized, and ready to be part of a team
• A positive attitude and willingness to jump in and help
• Valid driver’s license and acceptable driving record

What We Offer:

At Capital Automotive Group, we believe taking care of our people matters. Eligible teammates have access to a competitive benefits package that may include:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Training and development opportunities
• Career growth within a large and growing automotive group
• A supportive team environment where your contribution matters

Why Capital?

Our Greatest Capital is Our People.

Capital Automotive Group is continuing to grow, but our focus remains the same: our people, our customers, and our communities.

With dealerships and automotive operations across North Carolina, we offer the opportunity to build a career within a growing organization while still being part of a local team. Whether you’re helping a technician get a vehicle back on the road or making sure a customer gets exactly what they need, your role makes a difference.If you’re ready to bring your automotive knowledge, customer-service mindset, and team-first attitude to Capital, we want to hear from you.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.