Automotive Parts Counter Specialist

Bergey's; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Job summary

Bergey's Ford-Lansdale is seeking a full-time Parts Counter Associate to assist customers in selecting required parts, both in-store and by phone, while presenting the full product line and pricing. The role emphasizes friendly, professional service, accurate order handling, and collaboration with body shop and service teams.

Responsibilities include processing stock orders, coordinating with parts managers on out-of-stock items, and ensuring timely delivery to shops and customers.

Qualifications

• Ford Parts or other dealer experience preferred
• Valid Driver's License
• Successful completion of background checks and drug screening

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Other tasks as assigned.

Job description

Bergey's Ford-Lansdale is seeking a full-time Parts Counter Associate to assist customers in selecting required parts, both in-store and by phone, while presenting the full product line and pricing. The role emphasizes friendly, professional service, accurate order handling, and collaboration with body shop and service teams.

Responsibilities include processing stock orders, coordinating with parts managers on out-of-stock items, and ensuring timely delivery to shops and customers.