Automotive Parts Counter Specialist - Customer-Focused

Bergey; Spring House (PA); In loco; USD 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Descrizione del lavoro

Bergey’s Ford in Ambler, PA is hiring for a full-time Parts Associate. You will assist customers, quote prices, and ensure correct parts are ordered for body shop needs.

Responsibilities include pulling stock, notifying managers of out-of-stock parts, and helping customers both in-store and over the phone. Equal opportunity employer, with comprehensive benefits and growth opportunities.

Competenze

• Ford Parts or other dealer experience preferred.
• Valid Driver's License.
• Successful completion of background checks and drug screening.

Mansioni

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Other tasks as assigned.

Conoscenze

Customer service

Valid Driver's License

Automotive parts knowledge

Descrizione del lavoro

Bergey’s Ford in Ambler, PA is hiring for a full-time Parts Associate. You will assist customers, quote prices, and ensure correct parts are ordered for body shop needs.

Responsibilities include pulling stock, notifying managers of out-of-stock parts, and helping customers both in-store and over the phone. Equal opportunity employer, with comprehensive benefits and growth opportunities.