Part Counter Sales

Bergey's; Conshohocken (Montgomery County); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Discount

Job summary

A family-owned automotive service provider in Conshohocken is seeking a parts specialist with a focus on customer service. The ideal candidate will have over 2 years of experience in heavy-duty truck parts and the ability to assist customers efficiently. Responsibilities include assisting in parts selection, providing quotes, managing inventory, and ensuring customer satisfaction. The role offers a starting pay of $20.00 per hour along with a generous benefit package. Join a welcoming team that values individual strengths and promotes growth.

Qualifications

• 2+ years of heavy duty truck parts experience.
• Experience with Mack, Volvo, Cummins parts or service is a plus.
• Ability to provide high level of service to customers.

Responsibilities

• Assist customers in selecting required parts and inform about specials.
• Provide quotes and information over the phone.
• Pull and fill orders and notify parts manager of out-of-stock items.
• Keep records of all repair orders and invoices.
• Participate in training programs and stay updated on products.

Skills

Customer service

Parts identification

Communication skills

Inventory management

Job description

Bergey's Truck Center - Conshohocken

1003 Ridge Pike

Conshohocken, PA 19428, USA

• Operations
• Full-Time
• Requisition #: PARTC002818
• Match Score :

Description

Bergey’s Inc.is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Paid Training
• Employee Referral Program
• Employee Discount

Location: Bergey's Truck Center, Conshohocken PA

Pay: Starting at $20.00 / hour based on experience

Shift: Full Time

Summary:

We are in immediate need of a parts specialist that will dedicate focus to service parts counter with an assisting role to commercial sales counter. This position is ideal for technicians looking for an opportunity to change direction. Sells parts to all customers, over the counter, through the shop or on the phone.

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Other tasks as assigned.
• Successful completion of pre-employment background checks and drug screening
• 2+ years of heavy duty truck parts experience
• Mack, Volvo, Cummins parts or service experience a plus!

Bergey's is an Equal Opportunity Employer.

Bergey’s is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.