Automotive Parts Counter Pro: Customer-Focused Service

York, PA; York (York County); On-site; USD 50,000 - 70,000; Full time

Job summary

Toyota of York is seeking a motivated Parts Counterperson to join its service team. You will assist internal and external customers in identifying parts, use our parts database to locate items, and provide accurate price quotes. Previous dealership experience is a plus and a valid US driver’s license is required.

This role offers a stable, customer-focused environment with a 40-hour work week, Monday through Saturday (1-2 Saturdays per month) and opportunities to grow within the dealership.

Qualifications

• Minimum 1 year experience preferred.
• Outstanding customer service and communication skills.
• Ability to maintain accuracy in a fast-paced environment.
• Ability to effectively use a computer, email, and other internet based systems.
• Previous experience in a dealership or automotive environment preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Assist internal customers at back counter in determining correct parts needed.
• Assist external customers at front counter in determining correct parts needed.
• Informs customers of companion part requirements and specials.
• Use database to locate or order parts.
• Process credit card transactions.
• Schedule appointments for install of special-order parts.
• Answer phone calls, provide price quotes and other information.
• Provide high level of service to internal and external customers.
• Maintain organization and a neat work environment.

Skills

Customer service

Communication

Accuracy

Computer skills

Dealership experience

Education

High School diploma or equivalent

Tools

POS system

Parts database

Job description

Toyota of York is seeking a motivated Parts Counterperson to join its service team. You will assist internal and external customers in identifying parts, use our parts database to locate items, and provide accurate price quotes. Previous dealership experience is a plus and a valid US driver’s license is required.

This role offers a stable, customer-focused environment with a 40-hour work week, Monday through Saturday (1-2 Saturdays per month) and opportunities to grow within the dealership.