Automotive Parts Associate, Kia

Balise Auto; West Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Balise Auto is seeking a Parts Counter Associate in West Springfield, MA to assist mechanics and customers with parts purchases and efficient inventory handling.

You will track parts, manage payments, and ensure accurate billing through service and collision departments while keeping meticulous records and providing top-notch customer service.

Qualifications

• Experience in the automotive Parts Field.
• Customer service and organization skills.
• Familiarity with the vehicle products is preferred, but not required.
• CDK Knowledge and Experience is preferred, but not required.

Responsibilities

• Assist mechanics and customers with purchasing needs for parts and supplies.
• Track all incoming and outgoing parts for dealership.
• Handle parts payments and ensure correct billing through service and collision repair.
• Package and ship parts back to the manufacturer.
• Maintain appropriate record keeping by tagging parts with customer name and job number.
• Refer to parts manuals to identify exact parts for vehicle make, model, year.
• Provide high-quality customer service.
• Answer phones with price quotes and information.
• Notify Parts Manager of out-of-stock parts or materials needing attention.
• Notify Service Advisor and Body Shops when parts have arrived and delivery status.
• Assist in putting all orders away promptly.
• Follow up on backordered parts.
• Other duties assigned by the Parts Manager.

Skills

Customer service

Organization

Automotive parts knowledge

Tools

CDK Knowledge

Job description

Parts Counter AssociateThe Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies.Job Description:Tracking all incoming and outgoing parts for dealershipHandling parts payment collection and making sure all parts are billed correctly through service department and collision repair.Packaging and shipping parts back to the manufacturerComplete appropriate record keeping; including tagging all parts with customer name and job number for easy referenceRefer to parts manual (hard copy & electronic format) to identify exactly the right parts for the make, model, and year of vehicles being serviced.Providing highest quality of customer serviceAnswer phone calls providing price quotes and other informationNotify Parts Manager of out-of-stock parts or materials that need immediate attentionNotify Service Advisor and/or Customer when specialty parts have been receivedNotify the Body Shops when all parts have been arrived and when they will be deliveredAssist in putting all order away in a timely mannerFollow up on backordered partsOther duties assigned by the Parts ManagerEnvironmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 50 poundsThis position may require up to 0-5% travelBenefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffSkills & Requirements:Experience in the automotive Parts FieldCustomer service and organization skillsFamiliarity with the vehicle products is preferred, but not requiredCDK Knowledge and Experience is preferred, but not required