Automotive Parts Advisor (Full Time)

Jack Giambalvo Family of Dealerships; York (York County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay based on experience

Full benefits package

Paid training

Employee vehicle purchase and service

Career growth opportunities

Stability with a family-owned company

Team-oriented work environment

Job summary

The Jack Giambalvo Family of Dealerships is seeking a Parts Advisor to join our team, helping customers identify and purchase the correct parts while supporting our Service and Parts teams in a fast-paced environment.

With 50+ years in the community and 9 locations, we offer a full benefits package, competitive pay based on experience, paid training, employee vehicle purchase/service discounts, and opportunities for career growth within a stable, family-owned company.

Qualifications

• Previous automotive parts department experience preferred.
• Knowledge of automotive parts and terminology.
• Strong communication and customer service skills.
• Ability to work effectively in a fast-paced environment.
• High school diploma or equivalent.
• Valid driver’s license with good driving record.

Responsibilities

• Assist retail and wholesale customers with identifying and purchasing the correct parts.
• Recommend related or companion parts and accessories when appropriate.
• Answer phone calls and provide pricing, availability, and product information.
• Pull and prepare parts for customers, technicians, deliveries, and shipments.
• Check inventory and order parts that are not currently in stock.
• Assist Service Technicians in identifying and obtaining parts needed for repairs.
• Notify the appropriate team members and customers when special-ordered parts arrive.
• Prepare daily parts for shipment, delivery, or customer pickup.
• Follow up on backorders and special orders.
• Solicit and maintain relationships with assigned wholesale accounts.
• Process parts returns and credits according to dealership procedures.
• Ensure proper documentation and authorization for charge and tax-exempt sales.

Skills

Parts department experience

Automotive parts knowledge

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Valid driver’s license

Job description

Ideal Candidates Will Have

Previous automotive parts department experience preferred

Join a Family-Owned Company Where Your Work Matters!

Do you know your way around automotive parts and enjoy helping people find exactly what they need?
The Jack Giambalvo Family of Dealerships (Mazda) is looking for a Parts Advisor to join our team! Parts Advisors play an important role in keeping our dealerships moving — helping customers, supporting our Service and Parts teams, and making sure technicians have the right parts to get the job done.
If you're knowledgeable about automotive parts, enjoy working with people, and thrive in a fast-paced team environment, we'd love to meet you!

Why Jack Giambalvo?

For more than 50 years, Jack Giambalvo has been a trusted name in the York and Hanover communities. Today, our family-owned company operates 9 locations and employs more than 340 people.
Our vision is BEST OF CLASS, and we strive to live that out every day — in the way we serve our customers, support our employees, and work together as a team.
We believe in creating a family-like culture where people are treated with respect, hard work is recognized, and employees have opportunities to learn, grow, and build long-term careers.
You'll have the opportunity to work in a new, state-of-the-art Mazda facility, surrounded by a team that takes pride in what they do and a company that has been part of the community for more than five decades.

What We Offer

Competitive pay based on experience

Full Benefits Package

• Paid training and opportunities for continued learning
• Employee vehicle purchase and service discounts
• A supportive, team-oriented work environment
• Career growth opportunities within a growing dealership group
• Stability with a 50+ year, family-owned company
• The opportunity to work alongside experienced automotive professionals

What You'll Do

• Assist retail and wholesale customers with identifying and purchasing the correct parts
• Recommend related or companion parts and accessories when appropriate
• Answer phone calls and provide pricing, availability, and product information
• Pull and prepare parts for customers, technicians, deliveries, and shipments
• Check inventory and order parts that are not currently in stock
• Assist Service Technicians in identifying and obtaining parts needed for repairs
• Notify the appropriate team members and customers when special-ordered parts arrive
• Assist outside sales representatives with orders and customer requests
• Prepare daily parts for shipment, delivery, or customer pickup
• Follow up on backorders and special orders
• Solicit and maintain relationships with assigned wholesale accounts
• Process parts returns and credits according to dealership procedures
• Ensure proper documentation and authorization for charge and tax-exempt sales
• Provide friendly, professional, and efficient service to customers and dealership departments
• Maintain accurate records and follow dealership processes

Keep the Department Running Smoothly

You'll also help keep the Parts Department organized, efficient, and ready to serve our customers by:

Replenishing assigned inventory

• Keeping front and rear counter areas clean and organized
• Assisting with inventory and lost-sale tracking
• Staying current on new products, parts, and product updates
• Participating in dealership and manufacturer training programs
• Maintaining a clean and organized workspace
• Assisting with local parts deliveries as a backup driver when needed

What We're Looking For

• We're looking for someone who is friendly, dependable, organized, and comfortable working with both customers and a team of automotive professionals.

Ideal Candidates Will Have

Previous automotive parts department experience preferred

Previous Sales Or Customer Service Experience Preferred

• Knowledge of automotive parts and terminology
• Strong communication and customer service skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to manage multiple customers and requests at the same time
• Professional appearance and positive attitude
• Valid driver's license and good driving record
• High school diploma or equivalent
• Automotive experience is a plus, but we're also willing to train the right person who has the right attitude, work ethic, and desire to learn.

Be Part of Something Bigger

At the Jack Giambalvo Family of Dealerships, we're proud of the people who make our dealerships successful.

Whether you're an experienced Parts Advisor or you're looking to take the next step in your automotive career, you'll have the opportunity to learn, grow, and become part of a company that has been serving our community for more than 50 years.

We're building a BEST OF CLASS team — and we'd love for you to be part of it.

Jack Giambalvo Family of Dealerships is an equal opportunity employer.