Automotive Operations Specialist

MSX International; Huntsville (AL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive industry is seeking an Automotive Operations Specialist in Huntsville, Alabama. In this role, you will be responsible for relationship management with dealers, conducting analytical tasks, and supporting sales events. The position requires strong data analysis skills and significant travel. Candidates should have experience in retail tire store management and a Bachelor's degree.

Qualifications

• Proven experience in aftermarket, preferably retail tire store management.
• OEM dealer contact experience desirable.
• Ability to train and influence sales personnel and technicians.

Responsibilities

• Develop and maintain relationships with assigned dealers.
• Conduct Repair Order Analysis and Competitive Ad Surveys.
• Manage tire sales processes and organize Quick Lane sales events.

Skills

Relationship Building

Data Analysis

Process Improvement

Training

Education

Bachelor's Degree

Tools

Microsoft Office

Internet Explorer

Job description

Join to apply for the Automotive Operations Specialist role at MSX International.

**Company Description**
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands worldwide. We support them in transforming their businesses and managing their operations across Customer Experience, Repair Optimization, Learning, and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees in more than 80 countries, our industry-leading expertise and cutting-edge technology help automotive clients increase revenue, reduce costs, and improve customer satisfaction. Our goal is to help our customers reach their full potential as their global partner of choice.

**Job Description**
MSX International seeks an Operations Specialist responsible for delivering, installing, and maintaining MSX Express Service solutions. This role acts as the primary liaison with the FCSD Zone Manager.

**Responsibilities**
- Develop and maintain relationships with assigned dealers, participate in regional FCSD meetings, support launch and performance planning, and implement regional objectives.
- Attend Annual Business Plan Meetings.
- Create and execute Quick Lane Action Plans.
- Conduct Repair Order Analysis as needed.
- Develop and monitor Quarterly Marketing Plans.
- Schedule and support Quick Lane sales events.
- Ensure Quick Lane POS is current and displayed.
- Conduct competitive ad and price surveys.
- Review and approve co-op claims.
- Work on SEO and landing page claiming.
- Monitor and motivate Quick Lane contests and incentives.
- Manage tire sales processes, including inventory and display management.
- Conduct on-site training and operational reviews.
- Provide visit summaries and complete administrative tasks.

**Qualifications**
- Proven experience in the aftermarket, preferably retail tire store management.
- OEM dealer contact experience is a plus.
- Proficiency with Microsoft Office and Internet Explorer.
- Strong relationship-building, data analysis, and process improvement skills.
- Ability to train and influence sales personnel and technicians.
- Bachelor's Degree preferred.

**Work Environment**
- 80% travel required, including overnight stays.
- Ability to work from home or remote location.

MSX International is an Equal Employment Opportunity Employer committed to diversity. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or other protected characteristics.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Information Services