Automotive Operations Coach & Performance Optimizer

MSX International; Kentucky; On-site; USD 60,000 - 68,000; Full time

Job summary

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, coach staff on sales techniques and customer service, and monitor performance against Ford objectives. You’ll document actions, report findings, and drive continuous improvement with dealership management.

You will travel to dealer locations to provide on-site support, identify inefficiencies, and implement best practices to enhance the customer experience and performance metrics.

Qualifications

• Proven experience in dealer or aftermarket automotive service operations.
• Strong coaching and mentoring skills to motivate dealer staff.
• Excellent analytical skills to evaluate performance metrics.
• Strong communication and interpersonal skills with staff and management.
• Willingness to travel to dealer locations for on-site support.
• Knowledge of dealer fixed operations and business objectives.
• Experience implementing customer service best practices and sales techniques.
• Ability to manage multiple priorities and work independently.
• Ability to influence sales personnel and technicians during training.
• Experience analyzing dealer financials and operational assessments.
• Proficiency with PC applications in a Windows environment.
• Bachelor's Degree preferred; GED required.

Responsibilities

• Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for improvement.
• Coach and mentor dealer staff on sales techniques and customer service standards.
• Monitor dealer progress between support actions and provide ongoing feedback.
• Document actions taken and provide recommendations from on-site visits.
• Implement best practices in customer service and sales to enhance experience.
• Track and report key performance metrics and celebrate successes.
• Collaborate with dealership management to develop and implement action plans for improvement.

Skills

Dealer operations

Coaching

Analytics

Communication

Travel readiness

Fixed ops knowledge

Customer service

Sales techniques

Time management

Stakeholder management

Data analysis

PC skills

Training influence

Bachelor's degree preferred

GED required

Education

Bachelor's Degree preferred

GED required

Tools

Windows PC

Job description

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, coach staff on sales techniques and customer service, and monitor performance against Ford objectives. You’ll document actions, report findings, and drive continuous improvement with dealership management.

You will travel to dealer locations to provide on-site support, identify inefficiencies, and implement best practices to enhance the customer experience and performance metrics.