Automotive Mobile Diagnostic Technician

Protech Automotive Solutions; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay

Paid vacation & holidays

Career growth opportunities

I-CAR and ASE trainings

Job summary

Protech Automotive Solutions is seeking a Mobile Diagnostic Technician to provide top-tier service. Responsibilities include applying technical knowledge to assist customers, supporting Autel scanning operations, and addressing scanning-related vehicle issues.

The role involves handling inquiries via phone and researching solutions for tech challenges. Requirements include 2+ years in diagnostic tech, willingness to obtain required tools, and passing background checks.

Qualifications

• 2+ years of diagnostic technician experience required
• Must have or be willing to obtain necessary tools for duties
• Must pass pre-employment screenings including background checks

Responsibilities

• Provide technical support to customers using the Autel scanning unit
• Answer inbound and outbound calls in support of the Autel unit
• Explain scanning procedures and resolve vehicle technology issues
• Research and resolve complex vehicle diagnostic issues

Skills

Verbal communication

Written communication

Customer service

Reading comprehension

Adaptability

Education

Ich/ASE certification (preferred)

I-CAR certification (preferred)

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Job Summary

Protech Automotive Solutions has an immediate job opening for a Mobile Diagnostic Technician to perform all-purpose duties, which may include, but not limited to: apply technical knowledge to assist customers, answer inbound and outbound phone calls in support of Autel scanning unit, answer technical questions relating to the scanning procedures of the Autel unit, conduct research to understand, explain, and resolve technology issues on the vehicle.

Benefits

• Benefits from day one – Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly
• State of the Art Products – 3M Repair Products
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within
• Paid Skilled Trainings and Certifications – I-CAR and ASE

Requirements

• 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
• Must be able to pass all pre-employment screenings including background checks

Abilities / Skills / Knowledge

• Minimum age requirement of 21+ years.
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.