Automotive Mobile Diagnostic Technician

Protech Automotive Solutions; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Weekly pay

3M Repair products

Paid vacation

Career growth

I-CAR & ASE training

Job summary

Protech Automotive Solutions is seeking a Mobile Diagnostic Technician to perform diagnostic duties and support customers with Autel scanning units. You will handle calls, answer technical questions, and research vehicle issues to provide accurate solutions.

The role emphasizes strong communication, adherence to safety, and the ability to work in a fast-paced shop environment while maintaining high-quality service standards.

Qualifications

• 2+ years of diagnostic technician experience required.
• I-CAR and ASE certifications preferred.
• Must have or be willing to obtain proper diagnostic tools.
• Must pass pre-employment screenings.

Responsibilities

• Provide top tier service to customers and perform diagnostic duties.
• Answer inbound and outbound calls in support of Autel scanning unit.
• Explain, research, and resolve vehicle technology issues.
• Maintain documentation and ensure accurate work orders.

Skills

Communication skills

Reading comprehension

Customer service

Adaptability

Education

I-CAR certification

ASE certification

Tools

Autel scanning unit

Vehicle diagnostic tools

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Job Summary

Protech Automotive Solutions has an immediate job opening for a Mobile Diagnostic Technician to perform all-purpose duties, which may include, but not limited to: apply technical knowledge to assist customers, answer inbound and outbound phone calls in support of Autel scanning unit, answer technical questions relating to the scanning procedures of the Autel unit, conduct research to understand, explain, and resolve technology issues on the vehicle.

Benefits

• Benefits from day one – Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly
• State of the Art Products – 3M Repair Products
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within
• Paid Skilled Trainings and Certifications – I-CAR and ASE

Requirements

• 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
• Must be able to pass all pre-employment screenings including background checks

Abilities / Skills / Knowledge

• Minimum age requirement of 21+ years.
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.