Automotive Mobile Diagnostic Technician

Protech Automotive Solutions; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

Protech Automotive Solutions is seeking Mobile Service Technicians to perform air conditioning service, automotive repairs, on-site scanning support, wire repairs and diagnostics within their market area.

Responsibilities include customer relationship building, accurate invoicing and parts identification, and clear communication with customers, shop personnel and insurance adjusters. Candidates should have 3+ years of repair experience and ASE/I-CAR certifications are a plus.

Responsibilities

• Customer service focused, ability to develop relationships and deliver operational consistency
• Perform Air Conditioning Evacuation & Recharge
• Troubleshoot and diagnose mechanical and electrical repairs
• Understand and complete estimating, invoicing, part identification, pre and post quality control checklists
• Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers
• Utilize various tools, diagnostic equipment, and Virtual support team resources to make the most effective recommendations
• Test drive vehicles after repairs are completed
• Check all parts for quality and accuracy before installing
• Complete assigned training and certifications, to include continuing education courses
• Communicate with field team to ensure efficiency and productivity
• Maintain a well-organized work area
• Responsible for ensuring tooling software updates are completed immediately
• Accountable for assigned inventory
• Including: Laptops, OE scan tools, VCI, other equipment provided
• Develop and maintain excellent customer relationships through our company purpose and core values

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Job Summary

Mobile Service Technicians will complete air conditioning service, automotive repairs, on site scanning support, wire repairs and diagnostics within their market area.

Roles & Responsibilities

• Customer service focused, ability to develop relationships and deliver operational consistency
• Perform Air Conditioning Evacuation & Recharge
• Troubleshoot and diagnose mechanical and electrical repairs
• Understand and complete estimating, invoicing, part identification, pre and post quality control checklists
• Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers
• Utilize various tools, diagnostic equipment, and Virtual support team resources to make the most effective recommendations
• Test drive vehicles after repairs are completed
• Check all parts for quality and accuracy before installing
• Complete assigned training and certifications, to include continuing education courses
• Communicate with field team to ensure efficiency and productivity
• Maintain a well-organized work area
• Responsible for ensuring tooling software updates are completed immediately
• Accountable for assigned inventory
• Including: Laptops, OE scan tools, VCI, other equipment provided
• Develop and maintain excellent customer relationships through our company purpose and core values

Qualifications, Education & Experience

• Minimum of 3 years automotive repair experience
• Trade school experience a plus
• ASE or I-CAR certifications a plus
• Knowledge of diagnostic scan tools and factory software
• Obtain AC certification & follow safety standards
• Excellent customer service and communication skills
• Knowledge and ability to use computers, mobile devices, and related technology efficiently
• Self -motivated, positive attitude, with a customer focused vision

Requirements

• Must be at least 21 years of age
• Must have a valid driver’s license and ability to pass MVR check
• Ability to pass a background check
• Must be able to lift 60 pounds independently
• Travel may be required for continuing education and certification training
• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
• Requires frequent driving of company and customer vehicles
• Extensive travel within assigned area is expected
• May have exposure to fumes, dust, and chemicals
• Ability to work in a shop environment in inclement weather
• Required to wear PPE to include but not limited to facial covering, eye protection, gloves

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.