Automotive Mobile Diagnostic Technician

Protech Automotive Solutions; Las Cruces (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

Protech Automotive Solutions is seeking Mobile Service Technicians to perform air conditioning service, automotive repairs, on-site scanning support, wire repairs, and diagnostics within their market area. You will handle estimating, invoicing, part identification, and quality checks while maintaining strong customer relationships.

The role requires automotive repair experience and familiarity with diagnostic tools, with ASE/I-CAR certifications considered a plus.

Qualifications

• 3+ years automotive repair experience.
• Trade school experience a plus.
• ASE or I-CAR certifications a plus.
• Knowledge of diagnostic scan tools and factory software.
• Obtain AC certification & follow safety standards.
• Excellent customer service and communication skills.
• Knowledge of computers, mobile devices, and related technology.
• Self-motivated, customer-focused attitude.

Responsibilities

• Provide top-tier customer service and build lasting relationships.
• Perform air conditioning evacuation and recharge.
• Troubleshoot and diagnose mechanical and electrical repairs.
• Estimate, invoice, identify parts, and complete quality checks.
• Explain diagnoses and repair plans to customers and insurers.
• Use diagnostic tools and field resources to guide recommendations.
• Test drive vehicles after repairs and ensure quality control.
• Maintain organized workspace and manage inventory.

Skills

Customer service

Communication

Self-motivated

Tech-savvy

Customer focused

Tools

Diagnostic scan tools

Factory software

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Job Summary

Mobile Service Technicians will complete air conditioning service, automotive repairs,on site scanning support,wire repairs and diagnostics within their market area.

Roles & Responsibilities

• Customer service focused, ability to develop relationships and deliver operational consistency
• PerformAir Conditioning Evacuation & Recharge
• Troubleshootand diagnosemechanical and electricalrepairs
• Understand and complete estimating, invoicing, part identification, pre and post quality control checklists
• Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers
• Utilize various tools, diagnostic equipment, and Virtual support team resources to make the most effective recommendations
• Test drive vehicles after repairs are completed
• Check all parts for quality and accuracy before installing
• Complete assigned training and certifications, to include continuing education courses
• Communicate with field team to ensure efficiency and productivity
• Maintain a well-organized work area
• Responsible for ensuring tooling software updates are completed immediately
• Accountable for assigned inventory
• Including: Laptops, OE scan tools, VCI, other equipment provided
• Develop and maintain excellent customer relationships through our company purpose and core values

Qualifications, Education & Experience:

• Minimum of 3 years automotive repair experience
• Trade school experience a plus
• ASE or I-CAR certifications a plus
• Knowledge of diagnostic scan tools and factory software
• Obtain AC certification & follow safety standards
• Excellent customer service and communication skills
• Knowledge and ability to use computers, mobile devices, and related technology efficiently
• Self -motivated, positive attitude, with a customer focused vision

Requirements:

• Must be at least 21 years of age
• Must have a valid driver's license and ability to pass MVR check
• Ability to pass abackground check
• Must be able to lift60 pounds independently
• Travel may be required for continuing education and certification training
• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
• Requires frequent driving of company and customer vehicles
• Extensive travel within assigned areais expected
• May have exposure to fumes, dust,and chemicals
• Ability to work in a shop environmentin inclement weather
• Required to wear PPE to include but not limited to facial covering, eye protection, gloves

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.