Automotive Mobile Diagnostic Technician

Protech Automotive Solutions; Asheville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Protech Automotive Solutions is seeking a Mobile Diagnostic Technician to perform diagnostic duties, applying technical knowledge to assist customers and support Autel scanning units in the field. The role emphasizes accurate diagnostics, clear communication, and efficient issue resolution.

The position requires 2+ years of diagnostic experience; I-CAR and ASE certifications are preferred. You must have or be willing to obtain the necessary tools and be able to pass pre-employment screenings.

Qualifications

• Minimum 2+ years in a diagnostic technician role.
• I-CAR and ASE certifications preferred.
• Must have or be willing to obtain required tools.
• Ability to pass pre-employment screenings.

Responsibilities

• Perform diagnostic duties using Autel scanning equipment and assist customers.
• Investigate and resolve vehicle technology issues with the Autel unit.
• Explain scanning procedures and findings to customers or technicians.

Skills

Communication skills

Reading & comprehension

Customer service

Adaptability

Physical stamina

Tools

Automotive diagnostic tools

Job description

Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.

Job Summary

Protech Automotive Solutions has an immediate job opening for a Mobile Diagnostic Technician to perform all-purpose duties, which may include, but not limited to: Applies technical knowledge to assist customers, answers inbound and outbound phone calls in support of Autel scanning unit, answers technical questions relating to the scanning procedures of the Autel unit, conducts research to understand, explain, and resolve technology issues on the vehicle.

WHAT’S IN IT FOR ME?

• Benefits from day one – Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly
• State of the Art Products – 3M Repair Products
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within
• Paid Skilled Trainings and Certifications - I-CAR and ASE

Requirements

• 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred
• Must currently have or be willing to obtain proper tools to successfully complete job duties as assigned
• Must be able to pass all pre-employment screenings including background checks

Abilities/Skills/Knowledge

• Minimum age requirement of 21+ years.
• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders
• Effective verbal and written communication skills
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Protech uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.