Automotive Internet Sales Representative

Vera Cadillac Buick GMC; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Career growth

Job summary

Vera Cadillac Buick GMC is seeking an Internet Sales Representative to be the first point of contact for online inquiries about new and pre-owned inventory. You will respond quickly across phone, email, and chat, build rapport with customers, and set qualified showroom appointments to drive sales.

As part of a high-performing digital sales team, you will stay current on vehicle specs, pricing, and financing options while coordinating with the finance department to ensure a smooth showroom visit.

Qualifications

• Experience in automotive sales or BDC preferred.
• Fluent in English and Spanish.
• Experience with CRM and digital lead management.
• Strong communication and negotiation skills.
• Willing to work weekends.

Responsibilities

• Lead Management: Respond rapidly to inbound internet leads, customer inquiries, and chat requests from various automotive portals, social media, and our dealership website
• Communication: Engage customers professionally through phone calls, text messaging, and personalized email correspondence
• Appointment Coordination: Guide prospective buyers through vehicle availability, pricing, and financing options, with the primary objective of scheduling showroom visits
• CRM Maintenance: Update and manage all customer interactions meticulously in our Customer Relationship Management (CRM) software to ensure seamless follow-ups
• Inventory Knowledge: Stay up-to-date on vehicle specs, trim levels, features, incentives, and dealership promotions
• Team Collaboration: Work closely with the sales floor and finance department to ensure a smooth transition and a stellar experience when the customer arrives

Skills

Bilingual English/Spanish

CRM experience

Lead nurturing

Inside sales

Tools

VinSolutions

Job description

At Vera Cadillac Buick GMC, we pride ourselves on delivering an exceptional car-buying experience from the first online click to the showroom floor. We are looking for a driven, tech-savvy, and customer-focused Automotive Internet Sales Representative to join our high-performing digital sales team. If you have a passion for cars, excellent communication skills, and a knack for turning digital leads into showroom appointments, we want to hear from you!

Position Summary

As an Internet Sales Representative, you will act as the vital first point of contact for customers inquiring about our new and pre-owned inventory online. Your goal is to respond quickly to inbound leads via phone, email, and chat, answer questions, build rapport, and set qualified appointments for our sales floor.

Key Responsibilities

• Lead Management: Respond rapidly to inbound internet leads, customer inquiries, and chat requests from various automotive portals, social media, and our dealership website
• Communication: Engage customers professionally through phone calls, text messaging, and personalized email correspondence
• Appointment Coordination: Guide prospective buyers through vehicle availability, pricing, and financing options, with the primary objective of scheduling showroom visits
• CRM Maintenance: Update and manage all customer interactions meticulously in our Customer Relationship Management (CRM) software to ensure seamless follow-ups
• Inventory Knowledge: Stay up-to-date on vehicle specs, trim levels, features, incentives, and dealership promotions
• Team Collaboration: Work closely with the sales floor and finance department to ensure a smooth transition and a stellar experience when the customer arrives

Requirements

What We Are Looking For (Qualifications)

• Experience: Previous experience in automotive sales, BDC (Business Development Center), customer service, or inside sales is preferred, but we are willing to train the right energetic candidate
• Bilingual Capability: Must be fluent in English and Spanish; comfortable conducting sales consultation and email/text follow-ups in both languages
• Tech-Savvy: Comfortable navigating CRM tools like VinSolutions, and digital lead-management software
• Communication Skills: Exceptional verbal and written communication skills with an upbeat, professional phone etiquette
• Drive & Motivation: Highly goal-oriented with a competitive spirit and a strong desire to hit and exceed sales quotas
• Availability: Flexibility to work a varied schedule, including Saturdays & Sundays

Benefits

What We Offer

• Competitive Compensation: Base salary plus aggressive commission structure / performance bonuses
• Benefits: Health, dental, and vision insurance / 401(k) / Paid Time Off
• Growth Potential: Clear pathways for career advancement
• Ongoing Training: Continuous support and professional development to help you maximize your earning potential