Automotive Guest Service Associate

Berlin City Auto Group; Taft Corners (VT); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Insurance

401(k)

Wellness stipend

Team environment

Training & growth

Job summary

Berlin City Kia in Williston, Vermont seeks a Guest Services Associate to create a welcoming customer experience. You’ll greet guests, guide them to the right person, and assist with follow-up on sales and service journeys, while keeping the lobby and café areas inviting and well stocked.

The role includes administrative support, scheduling drivers for vehicle swaps, and clear communication of changes to the team. Training and growth opportunities are offered to the right candidate.

Qualifications

• Customer-focused and professional demeanor in a dealership setting.
• Comfortable interacting with a variety of people and handling inquiries.
• Able to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Welcome customers and provide a friendly introduction to the dealership
• Direct guests to the appropriate department or team member
• Contact sales and service customers to follow up on their experience and support CSI efforts
• Help ensure customer questions or concerns are directed to the appropriate manager
• Maintain a clean, organized, and inviting showroom
• Keep the customer waiting area clean and comfortable
• Stock and maintain the customer café and refreshment areas
• Schedule and coordinate drivers for vehicle swaps
• Communicate scheduling details and changes to the appropriate team members
• Assist with other customer service and administrative duties as needed

Skills

Customer-focused

Professional

Excellent communicator

Organized

Job description

Are you customer-focused, organized, and passionate about creating a welcoming customer experience? Berlin City Kia is seeking a Guest Services Associate to join our team in Williston, Vermont.

As one of the first people our customers meet, you will play an important role in creating a positive first impression and ensuring every guest feels welcomed, comfortable, and supported throughout their visit.

What We Offer:

• Competitive pay starting at $20.00 per hour
• Paid time off that accrues from your first day of employment
• Medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health and wellness membership reimbursement of up to $75 per month
• A supportive, team-oriented work environment
• Training and opportunities for professional growth

Position Overview:

The Guest Services Associate creates a warm and professional environment for customers visiting the dealership. This position welcomes guests, introduces them to the dealership, assists with customer follow-up, and helps maintain clean, comfortable, and well-stocked customer areas.

The Guest Services Associate will also provide administrative and scheduling support, including coordinating drivers for vehicle swaps and contacting customers regarding their sales and service experiences.

Key Responsibilities:

• Welcome customers and provide a friendly introduction to the dealership
• Direct guests to the appropriate department or team member
• Contact sales and service customers to follow up on their experience and support Customer Satisfaction Index (CSI) efforts
• Help ensure customer questions or concerns are directed to the appropriate manager
• Maintain a clean, organized, and inviting showroom
• Keep the customer waiting area clean and comfortable
• Stock and maintain the customer café and refreshment areas
• Schedule and coordinate drivers for vehicle swaps
• Communicate scheduling details and changes to the appropriate team members
• Assist with other customer service and administrative duties as needed

Who You Are:

• Customer-focused, professional, and comfortable interacting with a variety of people
• Committed to providing an excellent customer experience
• Organized and able to manage multiple priorities
• Dependable, attentive, and willing to take initiative
• A clear and courteous communicator, both in person and over the phone
• Comfortable using computers, email, and scheduling systems
• Able to work effectively in a fast-paced, team-oriented environment

Previous customer service, hospitality, reception, or automotive dealership experience is helpful but not required. We are willing to train the right person who brings a positive attitude and a genuine interest in helping others.

Requirements:

• At least 18 years of age
• Authorized to work in the United States
• Ability to pass a pre-employment background check, including a drug screen for illegal substances

Who We Are:

Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated toHumility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

586 Marshall Ave. Williston, VT 05495