Service Advisor- Internal Vehicle Coordinator

Berlin City Auto Group; Burlington (VT); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off from day one

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contribution

Wellness reimbursement

Tuition reimbursement

Recognition programs

Uniforms provided

Growth opportunities

Job summary

Berlin City Kia is hiring an Internal Service Advisor to join our Burlington, Vermont team. The role coordinates communication between service, used car, technicians, and parts to ensure timely repair completion and smooth workflow.

You'll write repair orders and monitor progress while delivering excellent customer service. The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced dealership.

Qualifications

• 2+ years of customer service experience
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced dealership
• Automotive service or dealership exposure preferred

Responsibilities

• Identify vehicle repair and reconditioning needs with managers and technicians
• Write and manage internal repair orders accurately
• Coordinate with technicians and parts to ensure timely repairs
• Provide timelines, estimates, and status updates to management
• Monitor work in progress and address delays
• Respond to customer and manager inquiries about repairs and appointments
• Maintain communication throughout the repair process
• Support service workflow and department organization

Job description

Service Advisor- Internal Vehicle Coordinator

586 Marshall Ave., Williston, VT 05495

Looking to join a trusted automotive group that offers stability, growth, and a strong team culture? Berlin City Kia is hiring an Internal Service Advisor to join our growing team in Burlington, Vermont! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys coordinating repairs and workflow, and takes pride in delivering exceptional communication and service. Competitive pay with opportunity to earn 52,000- $64,000 annually!

What We Offer:

• Flexible schedule with paid time off that accrues from day one of employment
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement up to $75 per month
• Tuition reimbursement toward automotive education and career development
• Recognition programs and performance-based awards
• Uniforms provided
• Fun, team-oriented culture with opportunities for growth and advancement

Position Overview:

The Internal Service Advisor plays a key role in supporting the reconditioning and service process by coordinating communication between the service department, used vehicle operations, technicians, and parts department. This position is responsible for writing repair orders, monitoring repair progress, helping ensure timely vehicle completion, and supporting internal and after-sales service needs.

The ideal candidate is organized, detail-oriented, customer-focused, and able to effectively manage multiple priorities in a fast-paced dealership environment.

What You’ll Do:

• Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs
• Write and manage internal repair orders accurately and efficiently
• Coordinate with technicians and the parts department to help ensure the timely completion of repairs
• Communicate repair timelines, estimates, and status updates to management
• Monitor work in progress and follow up on delayed or additional repair needs
• Handle customer and manager inquiries regarding after-sales repair work and appointments
• Maintain strong communication and follow-up throughout the repair process
• Support department organization, workflow efficiency, and overall service operations
• Follow all company policies, procedures, and safety standards

Who You Are:

• You are highly organized with strong communication and follow-up skills
• You work well under pressure while maintaining a positive, professional attitude
• You enjoy working with both people and processes in a fast-paced environment
• You take pride in providing excellent customer service and operational support
• You are dependable, detail-oriented, and team-focused
• Automotive service or dealership experience is preferred, but we are willing to train the right candidate with strong customer service experience

Requirements:

• Prior automotive industry experience preferred but not required
• Minimum of 2 years of customer service experience
• Must be at least 18 years of age
• Valid driver's license with an acceptable driving record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy isEasier- a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Listen to what our team has to say about working in Service at Berlin City Auto Group

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

586 Marshall Ave Williston, VT 05495