Automotive Glass Customer Service Specialist

PGW New Branding; Yankton (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision, and disability

Life insurance

Paid time off

401(k) with company match

Parental leave and continuing ed

Job summary

PGW New Branding is seeking a customer service oriented associate to assist with paint orders, look up formulas, and mix paints per specifications. You will schedule automobile glass repair or replacement via phone, email, and walk-ins.

Responsibilities include handling price quotes, performing call center tasks, and maintaining open communication with customers. Knowledge of automotive products and eCommerce familiarity is a plus.

Qualifications

• High school degree or equivalent.
• Automotive knowledge preferred.
• Excellent written and verbal communication.
• Strong customer relations skills.
• Ability to work well with others and handle interruptions.

Responsibilities

• Assist with customer paint orders, look up formulas, and mix the paint based on the formula.
• Coordinate repair or replacement scheduling for automobile glass via phone, email and walk-in.
• Handle price quotes via phone and email.
• Provide quality customer service in call center functions.
• Maintain constant communication with customers.

Skills

Written communication

Verbal communication

Customer relations

Teamwork

Multitasking

Education

High school degree or equivalent

Job description

PGW New Branding is seeking a customer service oriented associate to assist with paint orders, look up formulas, and mix paints per specifications. You will schedule automobile glass repair or replacement via phone, email, and walk-ins.

Responsibilities include handling price quotes, performing call center tasks, and maintaining open communication with customers. Knowledge of automotive products and eCommerce familiarity is a plus.